Hampton Inn & Suites Laval

A pleasure. Great breakfast. Helpful staff.

First of all, I was disappointed with the booking process. Due to an issue with data connection, my room was booked twice. I received two email confirmations within a minute of each other (1:27 and 1:28). I immediately called the hotel to report the duplicate booking, but they advised me to contact Hotels.com. Hotels.com was very helpful in addressing the issue, but unfortunately, the property refused to provide a credit. They insisted on enforcing their non-refundable policy, despite it clearly being a system error. Upon arrival, the lady at check-in was very kind and helpful, which I appreciated. However, later in the evening when we asked about restaurant recommendations, the gentleman at the desk was not as helpful and came across as dismissive. Overall, the experience left me frustrated with the hotel’s lack of flexibility regarding the booking error, and the inconsistent customer service was disappointing.

Just spent 3 nights at this hotel while visiting family. Everything was good. Room was clean with comfortable bed. Great customer service. Breakfast was good.

great

Cleanness, friendly staff and had all amenities available

Checking in after a long day of travelling from Quebec City & doing the biodome with 2 small kids in crazy hot weather. The card did not work, I had to go back down to the front desk FIVE times! The first gentleman at the front desk was very kind and apologetic, but after the 4th trip up and down and still couldn’t get in our room. My two young boys (3 & 6) were restless, fidgety and fighting each other by this point. The whole family was tired and hungry. The kind front desk man didn’t know what to do, so he went to get another employee, I’m assuming was a supervisor or manager. I was obviously frustrated by this point, I was not rude, I didn’t not yell or anything but I mentioned being frustrating. The employee was so unbelievably rude and condescending right off the bat. Did not apologize but started accusing me of « demagnetizing the cards », I asked if he wanted to come up & try it with me where he snapped back rudely « NO, I DON’T ». At one point he told me to calm down when I was simpIy talking. Unbelievable how he was speaking to me. I wanted to leave & go to another hotel. Went back up after he « fixed » the card. IT STILL DID NOT WORK!! When I went back down yet again, his attitude was a total 360. He was all apologetic now, offered the kids to pick free treats, put us in a different room. I would NEVER go back to this hotel simply because of how rude this employee was. I’ve been to many hotel all over and this is by far the rudest service I’ve ever had!

We stayed at this hotel for 6 days. Easy access to freeway, verity of food stores some within a walking distance. Continental breakfast every day and 24/7 free coffee and tea at the loopy.