Cielo del Mar

Excellent option a little far from the Party night, but I really like the hotel, so pace full

Hotel en transition entre deux propriétaire, changement de nom et il y a un manque d'entretien au niveau de la piscine et le spa n'est pas chauffé. Il y a une superbe vu du resto déjeuner. Malheureusement le resto-bar est ouvert seulement au déjeuner. Il serait profitable pour eux de l'exploiter d'avantage car la vue est magnifique et le coucher de soleil aurait été un plus de cette endroit. Réceptionniste très gentille et nous a donné les informations nécessaires :)

Hotel is rustig gelegen. Prachtig uitzicht vanuit onz kamer over de zee. De opzet van de kamer was prachtig. De kamer leek op het eerste gezicht schoon. Dat viel helaas tegen. De ventilator was bijvoorbeeld erg vies. En er was nogal wat achterstallig onderhoud. Na dit opgemerkt te hebben, werd er wel actie ondernomen. De medewerkers hebben echter wat bijscholing nodig over hoe ze moeten schoonmaken. De ventilator werd schoongemaakt met een droge doek, die vervolgens werd uitgeklopt in de slaapkamer, waardoor de dotten stof op het beddengoed en onze persoonlijke spullen terecht kwam. Bbbbrrrrrrr. Het was wel positief dat er wel actie werd ondernomen. Het restaurant was gesloten en het ontbijt was niet inclusief voor gasten die via een boekingssite boeken. Het ontbijt was duur en erg eenzijdig. Daarom na de eerste morgen ontbeten bij de Bakery in het plaatsje vlakbij. Heerlijk ontbijt voor een betere prijs.

great two day stay. had a suite good for 4 people. very clean and comfortable. great area.

Hotel was in a nice location and very quiet, nicely maintained. Room could have been cleaner and the mattress was extremely firm, past point of comfort. Room was huge and staff were very accommodating.

Hotel Moana is tucked up in the canopy just outside the dusty town of Santa Theresa. Easy access to town but away from it all. The view from the restaurant is worth the price of admission, and the food and service there were excellent. The staff was accommodating and quick to respond. Decor is jungle chic, rooms are comfortable, spacious and clean. Outside shower was great for rinsing after a dusty morning run or swimming all day at nearby Playa Carmen. If you have trouble climbing stairs, this is not the place for you. Nothing is on the level! But for any who are game, you will be rewarded with shady canopy full of birds and spectacular view from the way high up open air restaurant.

The Moana is a beautiful hotel with amazing staff and views. We upgraded to a room with a view and it was worth every penny. The sunsets from our balcony were unreal. The room was very large and in good shape. The restaurant at the hotel is great with equally amazing views. We ate there quite a bit. A couple of draw backs is it's a bit of a hike into town if you don't have a car and the stairs up to the rooms and restaurant are a bit of a hike especially with bags.

Stayed at hotel moana for two nights and loved the room and location. Bruno the hotel host was amazing!! Super helpful and friendly would definitely go back! Also the horseback riding tour was the best here.

Check-in and check-out was experience was good. Average service level was ok. Included breakfast should include more options. Room is clean, AC is fine and Wifi works good

I was inadvertently put in a Standard Room (no tv, very average), but was then upgraded to the Honeymoon Suite at top oh hill (equisite). View and room was to die for. Adjoining hillside restaurant was beautiful with amazing views too. My chief complaint is it is far from town (long walk) and the Sandy beaches. I had a car so was able to drive up to banana beach and relax at some a very nice beach, albeit not of the same class as were I was staying.