Grand Hotel Royal

Views and terrace were amazing!

A beautiful hotel - I would thoroughly recommend staying here. We managed to get three nights here cheaper than the Hilton Sorrento Palace and this was much better. Beautiful terrace on the cliff, stunning grounds and rooms. A wonderful traditional Sorrento experience. Breakfast buffet served in an elegant dining room with attentive staff. Excellent Only negatives We were given a first floor room with a bad balcony when I had asked for a high floor room Please put a proper hairdryer in the room

The hotel truly lives up to its name: You are being treated with Grand gestures like Royalty 😊 The staff is warm with a smile everywhere you go The room is extraordinary and the iconic sunset view is breathtaking 😍. Antonio at the reception made sure I know where to go and what to visit, gave me many advices about trips to take. Thank you Antonio 😊 I am definitely coming back

I would have loved the pool to be heated since I visited in April and it wasn't warm enough for a dip in the sea.

Muy Lindo hotel en una excelente ubicación Excelente servicio de comida y desayuno

Nada

Beautiful property and staff.

Small and slow elevators.

I read the reviews on breakfast and my view is if you want sausages and bacon stay at home! Breakfast was great typical continental style and a lady cooks you an omelette what more do you want champagne ? Well they have that too!! Enjoyed our 3 night break immensely. Staff excellent, room maids amazing - they leave chocolate! Terrace and views beautiful with attentive staff who bring you drinks and snacks we honestly couldn’t have wished for more for our stay other than we should have booked for longer. So many places to see in the world but if we ever come back to Sorrento we are definitely staying here again

Una struttura dall'eleganza raffinata che vanta un panorama davvero mozzafiato. Il personale è squisito e la pulizia è curata nei minimi dettagli. Nota di merito alla cucina, assolutamente deliziosa, e alla SPA: i massaggi sono stati un'esperienza di puro relax. Torneremo sicuramente!

As a couple who consistently seeks out luxury properties, we choose our hotels with care and high expectations. While the Grand Royal Hotel has several strengths, our overall experience fell short of what a true 5‑star stay should deliver. ### 🌆 **What Impressed Us** - **Prime location:** Central, accessible, and ideal for exploring the area. - **Beautiful property:** Well maintained, visually impressive, and thoughtfully designed. - **Room aesthetics:** Although compact, our room was tastefully decorated with a calming colour palette and a stunning view of Mt Vesuvius. - **Spa experience:** The massages were genuinely wonderful — a highlight of our stay. ### 🍽️ **Where the Hotel Missed the Mark** - **Breakfast quality:** Surprisingly basic for a 5‑star property. - No additional hot options. - Sausages cut in half and resembling supermarket quality. - Very limited selection overall. This is an area that truly needs management’s attention. ### 🛎️ **Service Inconsistency** Service was inconsistent throughout our stay. - Things improved noticeably after speaking with the GM, Guisippe. - Mauro at Reception stood out for his attentiveness. Still, the overall service level did not meet the standard expected of a luxury hotel. Also please do not recommend restaurant Tasso to your hotel guests. The food served is poor and almost put me off linguine for life! ### ⭐ **Final Verdict** For the first time in a long while, we are unable to award a property five stars. The Grand Royal Hotel has strong potential — the setting, the design, and the spa are all commendable — but the service and breakfast offering need significant refinement to align with true 5‑star expectations.