Hotel Riu Ocho Rios - All Inclusive

Regarding Riu Ocho Rios: Due to inappropriate management of hungry crowds, restaurants yesterday, were closed, we have not been given any food, water, drinks since last night 27th october. Food given last night was pot noodles, dry snacks We had to go out and buy hot food to feed our children and family with comorbidities Our neighbour just told us that they spontaneously gave out hot food this evening without notifying everyone that hot food was being given out. So we have not been fed. Our tannoy in our room stopped working, no towels, bed sheet s etc given I am insulin dependent diabetic management does not seem to care for all it's customers. The children are being left without dinner

Best Holiday ever. I reached back home. 🇯🇲 Reconnecting back with my roots. Chilling with my peoples!🇯🇲 is in the DNA

Worst vacation stay ever!!! Starting at the reception the front desk manager Stacey was very unpleasant, my husband and I thought we were bothering here just our presence there was not wanted. Very very unprofessional. We were given our keys and no explanation on how to reach to the room, tried asking the bellman who was completely overwhelmed by the amount of people that were checking in and he was alone, so he started to say all types of profanities. We found our room with the help of a maintenance man called Basil who saw that we were completely lost and helped us. Please boycott this hotel until management give some communication and costumer service training to these employees.

There is no room service, no robes, the towels are brown so who knows if they are clean, and if you have family who are not staying at the hotel they are forbidden from going in your room or leaving the lobby. The staff is rude. I asked housekeeping for a garbage bag. When she arrived she handed me the bag and watched me empty the garbage into the bag. Never again!!

The best hotel that I have ever been to by far. The vibes, the spectacular view, the activities, it was never ending. My daughter did not want to leave. Definitely one for the family. You will never get bored as there are different activities everyday as well as parties for the family to enjoy on the weekend with different themes.

Been better to this hotel so wanted to go again but unfortunately not a good idea x staff not friendly don’t speak to you very rude. Food very repetitive couldn’t book up the specialality restaurants when open on certain days. So hardly ate any food. Entertainment very poor. Was informed about celebrating my 50 th while out there no interest from hotel to celebrate so didn’t feel happy as they was informed. Music all modern hardly and bab Marley. Didn’t recognise the music been played. So unfortunately want be goin back only best bit was beach and the weather. I got Married out this,hotel about 10 yrs ago and it was great. And wanted to share another great memory but it wasn’t to be big changes since last went not for the best 😞😞

Having read so meny reviees I went to this hotel with an open mind.Boy was we surprised the hotel is big and welcoming from the very first long drive down the palm tree road from the security entrance. Upon arrival treated with a choice of drinks , The reception staff were great polite and curious and explained everything they even set up our phones with the hotel wifi. The porter took our bags to the room he was again polite and always smiling.The room was as I expected it to be and our view was something else the balcony looked out onto the beach and the pools we were in building 2. The food was good we aye alot in the St Ann's buffet and met alot of good staff who work realy hard to make your meal experience enjoyable.The table servers always rememberd you and sat you at the same table everyday if un occupied.They remembered your drinks and always asked polite if you wanted a top up. The chefs deserve a mention at the various cooking stations first class service with a smile. The bars firstly the sports bar ,the staff are truly great I would come down every morning for rum cream latte coffees which they had recommended they would also fill up my flask with milk for the room they all new what I wanted when I approached them.Even my rum and cokes All the other bars gave exactly the same service a big thankyou to all of you. We would like to give out a special mention to the Lifeguards, the maintained men , the gardeners and the hotel security who all do a great job to make this hotel run smoothly. Lastly the unsung heroes the cleaners we found the place to be spotless from room cleaning to general cleaning around the hotel areas.welldone all of you. The entertainment crew put on a good show all day long and at night.They go out of there way to please you.I asked for a certain song to be played poolside and the DJ did it not once but when ever he saw me thankyou. Completions at poolside fun and also the games around the hotel thanks.

We stayed at this incredible RIU resort in May 2024, and from start to finish, it was one of the best vacations we’ve ever had. This was our first RIU experience, and we were blown away by the level of service, cleanliness, and overall atmosphere. It truly set a new standard for what an all-inclusive resort should be. From the moment we arrived, we were welcomed into a stunning, well-maintained property with breathtaking views and a relaxing vibe. The entire resort is spotless — there were always staff members cleaning, maintaining, and checking in to ensure everything was just right. It’s obvious that keeping the resort pristine and guests happy is a top priority here. The food was fantastic. There were endless options available throughout the day, and something for every craving. The jerk hut was one of our absolute favorites — full of bold, authentic flavor. The fresh fruit was top-quality and always ripe and juicy. Booking the specialty restaurants was simple, and each had a great atmosphere and even better food. Service across the board — from buffets to à la carte dining — was professional, friendly, and attentive. Buffet managers were constantly checking presentation and quality, and we really appreciated that hot food was actually served hot. As big coffee lovers, we were especially happy to find that the coffee here was genuinely good — smooth and rich, just the way we like it. Our room was clean, comfortable, and offered a breathtaking view. The bed was incredibly cozy, the minibar was restocked daily, and housekeeping made sure the room stayed fresh. Any time we needed something — more towels, extra items — it was delivered quickly and with a smile. The pools are massive, sparkling clean, and the perfect place to kick back and relax. We spent a lot of time just lounging poolside, soaking up the sun without a care in the world. It was exactly the kind of peaceful getaway we were looking for. This is hands-down the cleanest resort we’ve ever been to, and the staff’s dedication to guest satisfaction really stood out. Everyone went above and beyond to make sure we had an amazing experience. We’re so glad we chose RIU for this trip, and we’re already talking about coming back. If you're looking for a clean, well-run, relaxing resort with great food and top-tier service, this place is it.

We loved our stay, this was our second time staying here check out our vlogs on the Riu Ocho Rios on YouTube @akeenandjenn Beach, food, rooms, people get a thumbs up from my husband and I

RE: Resort stay 6 days in September 2025 Let me first begin with my previous stay at Rui Negril, many years ago. Everything about the resort was 5-star! From the workers to the cleanliness, to the music, to the food, all 5-star! This experience made me want to experience Jamaica again with a RIU Resort. Based on the experience I gathered some friends, 4 who had never been to Jamaica and 1 who had visited once prior, 6 of us in total. We set our plan 1 year prior to visit the beautiful Ocho Rios, Jamaica, and of course I wanted to stay in what I thought would be a 5-star resort, RIU, Ocho Rios. My experience at the RIU Ocho Rios was FAR from 5 star. 1. Check-in/out desk representatives always had an attitude as if they were doing me a favor. When I approached, they would ask: What you need help with? What can I do for you? Or just stare at me and wait until I start talking. Then when we are finished, ask me if I AM GOOD NOW? Like they are talking to their girlfriend or relative. The staff is all under (seemingly) 30 and have little-to-no polished hospitality client service training. When I asked a question, one person told me to use the user name and password they gave me and “just download the app and read everything”. She did not attempt to answer my simple question at all. She just deflected me to the app. Even the information desk staff was flippid and rude, they would finish their conversation with the co-worker before helping anyone standing in line, right in front of her. A Concierge would have been nice to speak with to assist with my questions and concerns I had about my room and your amenities. And age-appropriate activities for me. When I called down to the desk, after the 5th time of no answer, someone finally answered and when I began to speak, they hung up. I just avoided them and try to figure everything out myself. The front desk staff acted like they were doing us a favor to talk to us, or answer questions. The whole group was frustrated. One of my travel partners, didn’t even get the suite she paid for. If we had the money to leave that resort and go elsewhere, we would have – but we spent thousands of dollars to be there at RIU Ocho Rios and thought we’d give it a chance. Let me make note: the waiters and waitresses were all polite and I commend them all on their kindness. They showed the good side of the staff. 2. Food: Most of the food was very blain/dry. Even the restaurants, the fish/lobster was very dry. I understand that food can’t be too seasoned to please the masses, but none of us can recall a pleasing food experience. PLUS, A ROACH CRAWLED ACROSS OUR TABLE WHILE WE WERE EATING. I HAVE A PHOTO AND VIDEO TO PROVE IT. 3. Bar area: all the bars kept a sour smell as if they weren’t cleaned properly under the matts. Bartenders were addressing us with: What you want? You good? Another? 4. Pool Hours: My window was right above the LOUD pool and band, everyday, I had to leave my room at some point to get some quiet and walk to the completely other side of the resort to read or relax with lower sounding music. I could not enjoy my balcony in the daytime. Then when I wanted to come out for an early evening swim – ALL POOLS WERE CLOSED by 7pm. NOT 1 POOL OPEN for an evening swim or wade in the nice balmy evening air. They told me I had 2 choices, drink in the bars, or go to the show. OR go to my room; that I was not allowed to swim. I felt my schedule for relaxation was being governed by the resort. 5. Music: We came to Jamaica to hear the wonderful songs/music of all the current and great Jamaican artists. WE HEARD NONE. All the music was old American songs, with a reggae beat behind them. And every now and then a Bob Marley song. Guests like my group and others come there from all over the world to experience the authenticity of Jamaica and you serve us American has-been songs/music environment…how disappointing. 6. Furniture: the cushions are cracked at the edges and scratch your legs behind your knees. The chair in my room had a huge stain on it, and the pool table in the sports bar had HUGH stains all across the table surface. I have photos. The tiles in the elevators had cracks. Also room service tried to clean my room at 630pm at night, that is too late. 7. Lobby Etiquette: An element came into the resort for the weekend days that were “really young” and over drank. Some were carried to their room. Some were really overly sexualized in their behavior and wardrobe in front of the children. People are there to cut loose and let go, SO why isn’t there an adult only side…for this. NUMEROUS nights people were laid out drunk sleeping on the lobby couches. Some slept all night, with no wrist band. Seemingly loitering on the property. It made an unsafe feeling for those days. Where was security? Clearly there are little to no funds going into the upkeep of the RIU standard at that location. I will never go there again, nor refer anyone there. It even makes me wonder if the other locations are the same. What happen RIU? You had a forever guest in me until this. Whether this email will cause any change of conditions, who knows, but after my group spending nearly $13 thousand dollars to come there, I could not be silent. This letter speaks for the whole group of 6 travelers. A Not Happy Jamaica Visitor,