JW Marriott Hotel Jakarta

Staff is excellent

I liked everything

النظافه و مستوى الاستقبال و التعامل و مدى الحرص على راحه العميل بشكل استثنائي ، مهتمين بتفاصيل دقيقه مثل حساسيه الاكل خصوصا انني أعاني منها احب اشكر جميع الطاقم و اخص بالشكر الخاص و الكثير لسيد مدير صاله الطعام Wibowo على حرصه هو وفريقه و الشيف المسؤول ، سلسله الماريوت لا تخيبني ابد The cleanliness, the level of reception, the hospitality, and the exceptional commitment to the guest's comfort were outstanding. They pay attention to the finest details, such as food allergies, which I personally suffer from. I would like to thank all the staff, with a very special and immense thanks to the Dining Room Manager, Mr. Wibowo, for his dedication, alongside his team and the Head Chef. The Marriott chain never disappoints me.

قليله الترفيه مثل البلايستيشن + الشاشات قديمه ليست بالحديث Entertainment options are limited, such as the PlayStation, and the TVs are old, not smart

Stayed here for a business trip and had to bring the kids along. The hotel’s perfect centralized location in Jakarta made everything convenient — close to business areas yet easy to explore. The team went above and beyond to keep the children happy: a lovely chocolate welcome and a fully set-up in-house tent were ready without us asking. That thoughtful touch really stood out. The gym is one of the best I’ve seen in any 5-star hotel — well-equipped and motivating. Breakfast offered excellent variety, with the Indian spread being the absolute star for me. Special shoutout to Ibu Christa MOD and Bpk Bowo for their outstanding service and attention to detail!

I stayed at JW Marriot from April 9-21, 2026 As a Marriott Bonvoy Platinum member, I appreciated that the hotel proactively offered a complimentary upgrade to a Governor Suite prior to my arrival. Unfortunately, the experience became disappointing due to inconsistent communication. The upgrade was confirmed in advance, and I agreed to move to the suite the following morning. However, when I came down at the agreed time, I was informed that the suite was unavailable because the current guest would be checking out late due to their Platinum Elite benefits. Later, I was given a different explanation and informed that the suite had actually been available, but an issue with the room had delayed the move. While I understand that operational issues can happen, the conflicting explanations created unnecessary confusion and diminished my confidence in the information being provided. In the end, I decided not to proceed with the upgrade. Beyond this experience, the hotel feels somewhat dated compared to other Marriott properties in Jakarta. There were also occasions when an unpleasant smell could be noticed in the room. Breakfast at Sailendra offered a good variety of food options. However, I found the service experience inconsistent. While some associates were professional and attentive, not all staff members were equally warm and welcoming. Overall, the stay was acceptable, but clearer communication, more consistent service, and room refurbishment would significantly improve the guest experience.