Hotel Marina El Cid Spa & Beach Resort All Inclusive

I am absolutely blown away with the property, the location, and especially the staff, The staff made everything even better. I was assigned 2 butler's Saul & Sebastian and they blew me away with the best service I've ever had at a resort, checking in daily bringing me whatever I needed, to flowers in my room and a souvenir gift to take home.. WAY TO REPRESENT GUYS.

Our Waiter Carlos Gonzales was incredible!! From the pool to the rooftop bar to the romantic dinner. Top notch service and great personality!!!

We stayed in a one bedroom with a view of the water that was breathtaking. We had wonderful food, we felt cared for by waitstaff and bartenders. And the butlers? Simply the Best, Are and Orlando. Fantastic! Angie, our concierge was wonderful. We swam with the dolphin, loved it! Hector drove us to Playa del Carmen and Cancun, great trips! I could go on. Making plans to go back in November!

Spring Break 2026 - the best part was the amazing room! We had the 2 bedroom on floor 5 (top floor) with a living room and dining room table. Super super clean- I can stop mentioning that the room felt like home, comfortable and very spacious. We hung out and played cards as a family every night. The service- also exceptional! Shout-outs to Carols & Lois at Zan Zi Bar (poolside), Elvis at A'AKat for Lunch especially- and dinner there was also Amazing! I do not have their names but we had also fantastic service at the Mexican Restarurant- make sure you try the mexican coffee that is made at your table! Pool chairs needed to be saved but this was spring break and we were at the main pool. The only advise is room service takes time- meaning when my kids at lunch I ordered with ample time. And room service breakfast was only toast and cereal. Another plus - 2 roof top infinity pools - adults only- quiet and chill.

We love Hotel Marina El Cid Spa & Beach Resort in Puerto Morelos, Mexico. We have been two years in a row and the food is great and the resort is safe for our family. We love having Orlando and Are as our butlers as they provide a great service to make your stay easy and comfortable.

Our 3rd spring break in a row here. Everything from the food to the pools to the drinks and most of all the service including how well Are and Orlando took care of us!!

This will try and focus on the Marina El Cid portion but will overlap into the Ventus & Ventus Ha Pool - 9/10 Marina side has the main pool with swim up bar, rock cliff/waterslide for kids and is the only pool with loud music. There is also an adults only infinity pool overlooking the ocean, didn’t spend any time here as the seaweed smell and the view was quite unpleasant. Be prepared for the towel game with people getting up at 6AM and it not being enforced. Nowhere near enough lounge chairs or sun umbrellas for the size of pool. Ventus side has the same pools but the main pool has no swim up bar or music playing, we spent most of our time here so was a bit of a walk every day, never felt crowded as the pools are large. Beach - 1/10 The wife said book me a vacation by the pool so we knew going in that the beach was abysmal but the rating says it all and is the reality. The Marina side is the only area that has a small beach area with decent sand and a little bar but the ocean is unswimable with piles of sargassum. We took an uber (cheap $4) to Puerto Morelos instead for a beach day at one of the beach clubs and I went snorkelling with a company off the pier. Room - 7/10 Rooms were perfectly acceptable, nothing fancy but fine. Biggest issue was the AC was nowhere near cold enough for us as it only went to 20 and we struggled to sleep even with the ceiling fan as we had hot weather everyday. TV is a little small but there were adequate English movie channels. Balcony was nice with 2 small chairs and table. Bed wasn’t great as it was lumpy and lop sided with noticeable indent. We got stuck on the ground floor and tried a couple times to have our room changed but were told no rooms available as there was significant sewage smell when showering. Resort 8/10 My biggest issue is more with Sunwing on this one as we were charged a $200 resort fee for the week when this wasn’t identified anywhere in the booking process. *This does not effect the ranking score as was a Sunwing problem but be informed* The hotel is maintaining proper upkeep everywhere, grounds are nicely maintained with plenty of beautiful palm trees and shrub work along with the natural jungle. The drive to the resort was pretty brutal with windey bumpy roads if your on a shared transfer coming from other resorts further up the coast. Environmental - 10/10 Resort is doing a great job of eliminating single use plastics for guests. All cups are either glass or reusable hard plastic. Didn’t see a single use plastic anywhere. Make sure to stop in and see Brandom the crocodile and turtle friends!! Service 8/10 Staff were friendly and personable, gardeners would say good morning as you walked by. Waiters would strike up conversations and what not, couple bartenders seemed rather grumpy. Never had to wait long for a drink if you went up yourself, pool service was hit and miss some days. Food & Drink - 8/10 The resort really leans on their a la cartes but I was a little disappointed in the food from them. Buffet food was great for the most part but this is the only buffet for the entire resort and is wayyyyyyy way to small, be prepared for a 50 person lineup at supper just to get in. We could only make 2 a la carte reservations per day and we only ended up booking, KOBO - Teppanyaki at Ventus Ha The fried rice and sushi was delicious but other than that they just served some proteins and vegetables and was so so, I left hungry. A’AKAT - Ibero American at Ventus Ha I had the corn, tacos and catch of the day (grouper) and didn’t really care for any of it. Wife had the “roast beef hamburger” which was a 0/10 and should be taken off the menu as every person we saw had one or two bites. The best part of this place is the bread, make sure it’s served warm. Trattoria Di Gulio - Italian at Marina This was our best meal and would definitely recommend the swordfish. Pizza was wood fired but was no good. Pasta dishes were ok. Buffet - Marina Breakfast is served in multiple areas but would recommend the main buffet as they have fresh made smoothies, omelettes, pancakes and French toast. Decent selection of fruit and fruit juices, bacon etc. Mercado de Dolores - Lunch Buffet By far our favourite place to eat, fresh fish ceviche, fresh made crepes, great Asian food, fresh made tacos, salads and poke bowls (please please please add chopped mango to the poke bowl options). Props to management on this one. Coffee shop was attached with decent iced lattes, and bakery items but didn’t like the Frappuccino’s. Drinks They were good, a favourite was the michelada, by far the best house red cab sav wine I’ve ever had from a resort by a large margin so kudos to management on that one. Each lobby had there own bar and had a couple different drink menus to try from plus all your typical mixed drinks. Entertainment - 8/10 Staff did a good job doing the nightly show at the theatre location but wasn’t really our thing and the area was much to small for the amount of people. By far the best was the harpest and violinist at the Marina lobby, don’t miss these. My biggest gripe is that they just put paper posters up in a couple spots to let you know the days entertainment not even the next days. I would like to see a dedicated TV channel in your room showing these also. Would I come back - Yes but I think we’d stay on the Ventus Ha side and if we’re just looking for decent food with a pool to relax for a week.

We love ElCid! The staff is the best, we have our favorites no lie, starting with our butler’s Are and Manuel. Then some of the bartenders/waitstaff like Carlos and Gilberto. Thank you all for treating us so well!

Are Mendez was my Butler and during my stay, he provided Excellent Service. He was always on top of my requests. The other individual was Jorge from the Waves Lounge. I normally don't drink, but Jorge make me some cocktails that were superior. He isn't a bartender, he is a Artist

We had an amazing time with amazing people. The atmosphere was safe and welcoming; and so beautiful. The rooms were spacious and always had a stocked fridge. The staff were the kindest, hardworking people you have ever met. Celine Botello and Samuel Venegas were exceptional butlers. They checked on us every day to make sure we didn’t have any questions or requests. They were on top of it! Very professional and personable. We appreciate them so much! We are definitely coming back next year! Love to all staff at El Cid outside of puerto Morelos. Thank you for such a wonderful experience.