Vale del Rei Hotel & Villas

Staff including manager Jose, Andrea, Raquel, Ann, Bruno and young dark skin waiter very polite person they are great. breakfast , room it is the best things there even if the breakfast doesn't have much selection but much better than the dinner, Dinner was the worse dinner I ever had in my life and as A chef they don't know what they are cooking , they offer sirloin steak on the menu and they serve tiny veal scaloppine from the kids menu instead, I ask the waiter if I can have it medium rare and for sure no way you can have scallopini medium rare and when I mention to him the different in taste and colour he still telling me it is sirloin. waiter Michael doesn't know what his serving and no knolowdge about, also he have some ignorant as my wife went for dinner before me and mention she have a reservation, he denied and when I call the person I made the reservation he apologize about the mistake but this guy Michael never apologize even when he saw my wife second day for dinner No food between 5 and 6:30 at all not even a snack bar so f your coming out of the swimming ball an de hungry you screw, and same after dinner time 10 pm When I made reservation for the restaurant second day after thee mistake they have in the first day I was told it is fully booked , and because of the mistake they had the manager Jose said no problem we will get you a table so we decided around 8:30 to find out 80% of the inside dining was empty Lol, they have a wedding there same night loud

if you are looking for somewhere that will give you peace & quiet then Vale del Rei Hotel is for you. The only time we saw how many people were staying at the complex was at breakfast, and the main pool. With two pools and beautiful gardens people seem to find their own piece of tranquility. We booked a villa which was very spacious and comfortable. There were a couple of issues, however within a couple of hours of speaking to reception. Maintenance were at our door. I believe you only find out how good a place is when something goes wrong and Vale del Rei was first class. We had a meal in the restaurant and pool bar and wished we hadn't. The food was good however the service in both was poor. In the main restaurant we asked for our daughters meal to be served with our main course, and it came with the starters. They subsequently then got my sons order wrong which meant by the time it was rectified we had eaten. In the pool bar they forgot half our order. Obviously we only eat in both eatery's once. The only other area I think the hotel should look is standards around the pool. There were signs prohibiting inflatables & saving sunbed's, however these were not enforced. I don't mind people saving sunbed's however not using them for 4 hours is unacceptable. The amount of inflatables in the pool sometimes became dangerous with children who were swimming constantly being hit by them. Car essential to explore. Overall a great place to stay just a couple of areas need improvement.

Great property, only true let down was the breakfast. No selections same things everyday.

We loved the property, and the concept of it being a villa AND hotel. It was very spacious and beautiful, and the staff (Ana Felix, to be precise) were very helpful and attentive. The only downside for us was that it was far from an event we were attending, and because of this we had to resort to taxis etc because the location of the villa is not easily accessible with public transport.

Nice, safe, fair, good service. .........................................................................................

Clean, modern and great service. Good choice at breakfast.

It was disappointing as nearby the hotel are dogs that bark all night. There are a number of them and when one starts it sets them all off. This was every night . Closing the windows cut the noise but then made the room very hot . I am a light sleeper and this completely spoilt my holiday

This was the forth time here and we will be back next year

Our stay was wonderful. Service was very friendly and accommodating. We had a rental car and the location of the hotel was convenient to get everywhere we wanted to go.

Sort of a Catch 22. The location far removed, meant it was very quiet which was excellent. On the other hand, difficult to walk anywhere, and I am a walker. Staff was professional and courteous.