Elliott House Inn

I really enjoyed our stay at Elliott House Inn. I originally booked based on price and also convenience of the area but almost cancelled after ready external reviews. I am very glad I did not. Staff was friendly at check in and printed us a list of their favorite things to do in the area. We were given real keys instead of keycards which I thought was kind of nice. Our room was on the 3rd floor and we were able to use the elevator to get our luggage up. The chairs in the room did have some stains but the room was very clean and all the chairs did was hold my luggage anyway. The shower was tricky to figure out how to turn on but was very nice. The bed was comfortable, my husband had been having trouble sleeping and was able to sleep the whole night. The area was quiet at night during our stay as well. I thoroughly enjoyed the coffee/tea available each morning. We partook in the wine/cheese hour one evening and were pleased. The courtyard feels like a vacation within itself - almost like being in Europe. The location of the hotel was close to several restaurants and shops - we were able to walk most places we wanted to go to in downtown Charleston. We parked in the deck across the street which was easily accessible and cost $60 for 3 nights. I would absolutely consider staying here again if in the area.

It was very nice but would have liked daily housekeeping. The front desk staff was very nice.

We really enjoyed our stay - it was quiet and we liked the courtyard right outside our room - parking was right across the street and the hotel was located in the midst of shopping and restaurants - very convenient

The only good thing about this Inn is the location and our room was spacious. When we first arrived, all was good. Got to our room and the bathroom smelled like mold. We tried working the room safe and it was not working. My husband went downstairs to let them know and they said that someone would be up to fix it. Never happened. We were staying there 4 nights and on the 2nd night I noticed no one had come up to clean the room and take out garbage. I went to reception and when I asked when someone was coming to clean the room, they looked at me like I was crazy. the person told me that this place was an Inn and that they did not have maid service, but since I was staying for an extended period. He told me to call down in the morning and someone would come up to clean and change the towels. No breakfast, no maid service and no parking (unless you pay across the street.) Take my advice if you are looking for these things do not stay at this place.

The location is perfect! We were able to walk everywhere! Next to great restaurants. Next to museums and historic sites, shopping, parks, everything! Room was very clean. Courtyard was relaxing and nice to take a break there. They provided coffee and tea in the morning and the cheese and wine in the evening was a nice touch! Loved it! Paid parking across the street was convenient.

Nice room and nice patio area for the wine and snacks every evening. We parked our car in the parking garage across from the hotel and didn’t use it until we left.

The location is fantastic and staff was accomodating. The coffee in the morning with the wine and cheese reception in the evening was a nice touch. It is an older property with older amenities but i would stay here again. One area for improvement would be the AC unit. It took a bit to cool off the room but it felt great walking back in when out all day. The cold water and pink lemonade during the day was a nice touch too. Great covered courtyard with ceiling fans.

Cheap & right downtown. Friendly staff. Comfortable bed with good AC. I never made it for the 5-6pm free wine & cheese. The free coffee in the morning was a good start to the day.

This was the perfect spot for our overnight stay. Convenient, clean and the staff were very nice and friendly.

Date of Stay: 08/04/2024 I recently stayed at the Elliott House Inn during my visit to Charleston—a beautiful city I thoroughly enjoyed and plan to revisit. However, I will not be returning to the Elliott House Inn. After checking out, I realized I had left personal property in the closet of my room. I immediately contacted the front desk and spoke with Jeremy, who said he would check the lost and found and the room itself. He returned quickly, claiming my item wasn’t there. I was suspicious, as he returned to the call much quicker than he should have if he had actually gone to the room and checked as he said he did. When I pressed further, Jeremy mentioned that the cleaning staff, who are employees of the Inn, had already cleaned the room. I explained how they would have had to found my bag if that was the case. He literally said nothing in response, He offered no apology or assistance beyond this. I asked for the matter to be escalated and was told the manager would be in tomorrow, and I wouldn’t receive a call because it was Sunday. I immediately filed a police report. His response was the exact opposite of what one would expect from the attendant of a B&B in historic downtown Charleston. The next day, I received a call from the GM, Ashley, who promised an internal investigation. Despite following up a week later, I received no updates and was met with the same indifferent attitude from both Ashley and Jeremy. The lack of care, responsiveness, and basic customer service was deeply disappointing. I only write reviews for exceptional or terrible experiences—this was the latter. The Elliott House Inn should be ashamed of how they handled this situation. Their indifference is a stark contrast to what one would expect from a historic B&B in Charleston. If you value customer service, I recommend spending your money elsewhere.