Courtyard Missoula

We reserved a king bed, but got a room with a queen. I asked the front desk, but was told I was wrong, it was a king. (?!!) She said they only had rooms with two queens, not singles, and we only had one bed in our room. We did arrive late, but I had called twice throughout the day to be sure we didn't lose our king room. Very disappointed. In addition, the bathroom counter and mirror were not clean upon check-in. In addition, when we returned to our room the second evening, the tv was on, with a welcome screen with someone else's full name on it. I hope our name wasn't displayed on someone else's screen. Not ok. At check out, I came to the desk again, and reiterated it was not a king bed. It was the same girl I spoke to previously, so I also told her I checked the hotel website and they do offer single queen bed rooms. She said she was mistaken & she was sorry. It would have been better to hear that the first time around. Or better yet, get the clean room with the correct bed size we reserved.

Beautiful clean and quiet hotel! Great service too, thank you!

The staff was amazing and the room was super clean and quiet. Quick to fix any issue you are having.

There wasn't any soap in the bathroom to wash our hands and the TV wouldn't turn on for us when we arrived back to our room that night. I had to call down and ask for the front desk to help fix the issue.

Wonderful stay!

Enjoyed the stay

Hj

Check-In was quick and easy! Hotel was quiet and peaceful and most importantly….. CLEAN! Did not take advantage of breakfast because we slept in and had other plans. Great night sleep in a comfortable bed!

Very good location

It was $1,500 for 3 nights with no maid service or hot water. Not worth the money courtyard is supposed to be an affordable hotel. Not at all. For that kind of money, you really should get maid service and a really nice room. We were in Missoula for heavens sake, not New York

Location

Stated in ad breakfast included. Wasn't though