Jimbaran Puri, A Belmond Hotel, Bali

In general location, staff and hotel is good, calm and cosy. Room are fine but overall hotel need reconstruction.

Dirty beach, very old - needs reconstruction.

Location and staff

A bit outdated and not well maintained the upper floor or the pool Villa where we stayed

Kahvaltı yeterli,farklı lezzetler barındırıyordu ve lezzetliydi.

Otel biraz eski olduğunu belli ediyordu,biraz yenilenme ihtiyacı olduğunu düşünüyorum.

Staff were extremely friendly and helpful. Felt totally relaxed and cared for during our stay. Wonderful facilities and the villa was amazing

Wir sind noch eine Nacht länger geblieben. Frühstück aussergewöhnlich, wie eigentlich alles andere auch. Toller Pool. Stängig wird man wieder mit irgend einer Aufmerksamkeit überrascht. Das Personal war von allen bisher besuchten Belmond Hotels am Herausragendsten. Sehr zu empfehlen!

The room was excellent and staff were lovely (always greeted us with a smile). The restaurant was good, we ate there each night).

The disappointment was the amount of rubbish on the beach. For a beach front hotel with was sad to see. I appreciate this is not the hotels fault but I felt more could be done to improve the outlook on to the beach from the hotel.

We chose this hotel expecting a true Belmond-level experience, especially considering the price and reputation. Unfortunately, the reality was very different. While the hotel itself looks pleasant inside, the surrounding area and beach conditions are far below what one would expect from a luxury resort. The beach is public, which is understandable, however plastic waste and visible trash in the sand and near the waterline were present daily, and no regular cleaning was noticeable. For a property positioned at this level, basic beach maintenance should not be an issue. Service was also inconsistent. During breakfast, I had to wait an unreasonably long time for simple orders , on one occasion, I never received my double espresso at all. This lack of attention does not match the standards associated with the Belmond name. Another significant issue was the mosquito situation. No electric repellents or preventive measures were provided in the room. In other hotels of similar (and even lower) category, this is standard. Here, guests are left to deal with it on their own, which directly affects comfort, especially when traveling with a small child. Overall, the experience does not match how the property is presented online, nor the expectations set by the brand and price point. We decided to leave early and moved to another resort, where the difference in comfort, cleanliness, and service was immediately obvious. This review is written calmly and honestly to help future guests make an informed decision.