Hanging Gardens of Bali

I would give the resort a five star but…we had some bad incidents. Overall, the customer service and staff were generally very friendly and accommodating, though it did feel like it started to be less and less as we were near departure. The resort was very nice and we enjoyed our stay there overall. But one of our sun glasses went missing. Also, one of our friends who also stayed had a phone charger that went missing. And another couple was interrupted when they were in their room, out in the patio, with the staff entering the room without consent, even after realizing they were in the patio. I was really not expecting that treatment. When we reported the missing items, we didn't feel as if the staff cared as much. Overall, property was amazing and food was good. I would love to return but am not sure.

Best hotel in ubud and amazing team ,everything was perfect Food , Room , Spa And the rest are just so perfect But just the prices are little expensive Thank you ❤️

Absolutely stunning place. The location deep in the jungle is magical, and the view from the infinity pool is unforgettable. The vibes are calm and peaceful with amazing energy all around. Staff were warm and welcoming, making the whole stay feel special and personal. Perfect spot to relax and reconnect.

It was very fantastic vacation, Hotel location super 👌, really jungle life, very clean, Lovely staff, massage very relaxing Best Hotel in Bali

No coffee machine

I would give it 5 stars, but we had a very bad experience with the house keepers. Overall, we had a great experience at the resort, the environment, staff, food and amenities. However, I was a little disappointed with house keeping. My Anker usbc charger was missing and replaced with a generic usbc cord. My friends sun glasses went missing from another room. Another couple in another room had house keeping walked in the room while they were in the pool. Without consenting to start housekeeping or tell them they’ll come back, they knocked on the window and started cleaning. This all happened on the same day, which I assumed were the same house keeping crew. I contacted the reception and they asked the house keepers, but said they don’t see it. It was there when we left for the afternoon tea. When we got back that night, I noticed the charger cables were removed from the plug and placed inside the night stand. My Apple Watch cable was wrapped in a circle, my Anker usbc cord was missing and the usbc cord left was all neatly wrapped in replacement of my original cable. I contacted the staff but had to repetitively contact receptionist for update. At the end they just told me the house keepers didn’t ‘steal’ it. I would never expect this to happen at a high end resort. Even the friendly staffs told me during our stay to rest assure that the resort is safe and free of theft. We had a great experience and all staffs were very warming minus the house keeping services. We paid a lot a night trusting the safety of our stay to find disappointment with missing items in multiple rooms.

Amazing location. The hotel is totally my style as it combines great view in the jungle, all people there are super friendly welcoming and the rooms are of high quality!