Hilton Garden Inn Fredericksburg

Paid for parking. Why? Just a money grab. Breakfast did not come with room. Will not stay again. Plenty of other hotels in the area.

I wanted to check in about an hour earlier (2pm vs. 3pm). I tried to find a local phone number for the actual front desk for the hotel but even that number routed me to a Reservation Desk. It took about 5 minutes being on hold before an actual human voice came on the line. I told the the person on the line that I wanted to check in an hour earlier. She had to put me on hold 3 times to connect with the actual front desk when she came back to me and said I would be charged $75!!! I responded that the $75 was unacceptable for just an hour earlier. I was put on hold again and finally routed to the hotel front desk. They said they could accommodate me without an extra charge but the room they had assigned to me may not be ready but they would give me another room if it wasn't ready. When I finally arrived and checked in (about 2:25pm vs. 3pm check in), my room was ready. But then they charged me another $5 to park my car overnight. Most people come to a hotel with a car. I feel the Hilton Hotel chain is starting to "nickel and dime" their customers for EVERYTHING. This is making me rethink whether I want to continue using the Hilton chain for future hotel stays. All these extra charges was not pleasant.

Disappointing. Other than the bed comfort, everything else was a disappointment. It's amazing that hotels don't want to change and adapt. Other chains are offering more and more to retain customers, and your chain only wants to take take take. Facilities are a disappointment. breakfast, lol, i had better at lower chains, charging an arm and a leg for junk is a disappointment. swimming pool cold, unusable. Bathroom dirty and smelly.

Very friendly person at desk for check in. Comfortable spacious room. A lot of noise from traffic.

Good staff Got an upgrade Clean room Cheap rate

Great Hotel. Kind staff, great breakfast, and near so much shopping and restaurants! We enjoyed the pool, too!

Excellent service and staff.

Pizza was good, salad and wings also very good