Park Royal Homestay Los Tules

The staff were especially creepy and were knocking on the door of our hotel at 3am in the morning , completely unprofessional . They make you feel uncomfortable. Our place was not even cleaned everyday , they skipped room service twice out of the 5 days we were there. Also, they tried to blame us on the damage that happened to the place next to us , constantly changing their story and obviously wanting to get money from us and take advantage of us. And lastly , on their website it says that the hotel is “all inclusive” (which is why we purchased it) but it is NOT all inclusive . Nothing there is free , it was a complete lie on their website. Out of all the choices in puerto Vallarta , I would NOT recommend this place.

For us this is the best place ! Besides the great location and good food and friendly service ... its the people who work there and who visit there that make the difference! Mostly Mexican families and we just love it :) Best margaritas too! Low key property with beautiful grounds. We can’t wait to come back !!