TownePlace Suites by Marriott Ontario Airport

Nothing

They canceled my reservation without any reason. Rude and bad service

I think the hotel was very clean, I am very impressed with how clean and neat everything was. Check in staff were very friendly.

My only complaint would have to be checking out and the housekeeping staff, if check out is at 12pm why are we knocking on the door at 9am even with the “do not knock” on the door handle? Then again at 10:30am.. at that point I just grabbed my things and left.

Impeccable stay! This lovely hotel was clean, fresh, and perfectly located for travelers. The room was outfitted expertly with everything we needed, wanted, and requested. The bed was so comfortable, the a/c was quiet, and the amenities were appropriate. We loved the thoughtful friendly staff and would come back through anytime!!

The absolute worst customer service from LEVINA... rude, unprofessional, doesn't want to help customers, and thinks she's better than everyone else even though she belongs at the bottom. She even pretended to be in charge and should find work elsewhere... so embarqssing foe the Marriott brand. The place itself isn't fully renovated as advertised and know not all the rooms are suites (separate bedroom) unlike most other Townplace Suites. Stay away from this place unless you want a terrible experience... in the immediate vicinity there are other Marriott brands hotels and strongly encourage you go to one of those places that carry the Marriott brand well and know how to provide good customer service.

I booked this hotel in January for a stay in late March 2026 through Marriott's website on a State Government rate. Two days prior to check-in, I received an email from a Jesse Hudson who was identified as the Area General Manager, indicating I had booked a Federal Government rate and that I would have to pay on a Federal Govt card. I quickly responded that it was a State Government rate to which Jesse replied that then it would have to be booked through a specific California travel agency. I once again replied that I had booked a general State Government rate and that I would comply with the requirements by providing my Government ID. I am an Ambassador Elite Member and had to copy my personal ambassador before due to this lack of customer service and to verify Marriott's policies regarding reservations. Jesse never replied to my email to confirm my reservation would be honored. Upon check-in (after midnight) I received a digital key and used that to enter my room. Despite having my card authorized in the digital check-in process, a front desk employee proceeds to enter my room at 5:30am without knocking. I was fast asleep as I had not returned to my room until after 3am. Luckily I had the deadbolt on, but they did not announce themselves before their entry. They then indicated I had to go to the front desk to put a deposit on my card for the stay despite doing online check-in. The physical hotel is fine, but the customer service is about as bad as I've experienced at a Marriott property, and I've been to a lot of Marriott properties. There are much better hotels in the area.

Not much.

Noisy. Initially the AC and television were not working and maintenance had to come in - very inconvenient. Room next door very loud at 110pm , lasting for over an hour.

Easy check in, quiet, clean. Decent breakfast. Friendly and helpful staff. Great location. Good value.

Parking fee

Breakfast and clean

Noise outside of my room

Boa localização.

A reserva foi confirmada com duas semanas de antecedência. O valor foi pago e debitado através do cartão de crédito. No momento do check in fui informada que minha reserva não foi confirmada. Ocorre que recebi o e-mail de confirmação e o valor pela acomodação foi pago com antecedência. Assim sendo, como o hotel pode não permitir o check in, alegando problemas com meu cartão de crédito, se a reserva já estava paga? Fui obrigada a pagar por outro quarto, porque mesmo apresentando a confirmação da reserva e do pagamento, o atendente do hotel disse que o problema somente poderia ser resolvido através do booking. Procurei o booking e nada foi resolvido. Fui informada que nāo obtiveram resposta da acomodação. Por todo o exposto, considero que os serviços prestados pelo booking e pelo hotel deixam bastante a desejar. Vou pensar duas vezes antes de utilizar novamente os serviços de ambos. É lamentável.