We have selected DAS LUDWIG Sports Resort via the portal of the multinational company for which we work in Quality Management, as one of four hotels during our business trip to Germany The purpose of our business trips is regular annual visits of sister companies in Germany (Berlin, Nauen, Regensburg, Traunreut, and Dillingen an der Donau), as well as important meetings and discussions with employees from various departments. After these demanding negotiations, we usually choose hotels where we can unwind undisturbed and, if possible, make use of wellness and spa facilities. After reading reviews, we decided this time to also use such hotel and, after four demanding days of meetings, to conclude our business trip in Germany at your hotel. However, our expectations were not met, and already upon arrival at DAS LUDWIG Sports Resort on Thursday, 23 April 2026, in the evening, we experienced great disappointment and disillusionment. At the reception of your hotel, the employee Gábor (name according to his name tag) handled the check-in process in a completely unprofessional manner. From the moment we greeted him, there were no signs of welcome at all. His behavior towards us consisted of curt replies, and after we greeted him, identified ourselves, and informed him of our reservation, he began making mocking remarks directed at my colleague, who clearly emphasized that we were communicating in English. The receptionist, Mr. Gábor, then verbally attacked and ridiculed my colleague in an arrogant manner. His gestures included eyerolling after each question we asked. My colleague did not understand a single word, as Mr. Gábor repeatedly kept saying the word “official” in English. Due to his repeated mocking gestures, I intervened in this extremely unpleasant situation and demanded appropriate behavior from the hotel reception staff towards guests. I’m working as customer claim representative for company for nearly 19 years , so I think my level of English is very high. However, I never use this fact to demonstrate superiority in any way. In this case, I had to intervene immediately and address the arrogant behavior of your employee.
I do not understand how such a person can hold a position which, in my view, is one of the most important in a hotel, as reception staff are the first point of contact with guests, and the overall level of service is reflected through their behavior.
Furthermore, his unacceptable behavior continued when he showed unwillingness to allow us to park our company vehicle and loudly gestured in front of the hotel entrance, insisting on immediate removal of the vehicle without allowing us to unload our luggage.
After this scandalous behavior, I again firmly asked him to show the respect that guests of a 4-star hotel are entitled to. I also pointed out that we had not been provided with any information regarding hotel services (wellness, saunas, sports activities, etc.), nor were we informed about the restaurant, bar, or breakfast – in short, none of the standard information expected from his role.
I have been employed by a multinational company for 19 years and have travelled to numerous countries, but I have never encountered such behavior and arrogance as displayed by this receptionist. The entire situation was partly salvaged by a waitress (of Ukrainian nationality), who happened to be near the reception area (and to whom we are very grateful for her willingness to help).She voluntarily showed us the hotel facilities (restaurant, bar, etc.), offered to bring a luggage trolley, and attempted to arrange dinner for us with staff from the adjacent restaurant. Unfortunately, this was also denied to us by the staff of the neighboring restaurant, dressed in typical Bavarian clothing. Our expectation of a pleasant evening with live music also disappeared. In short, our hotel stay turned into a nightmare at a time when we needed to relax after a demanding working week, use the hotel facilities, and enjoy a good dinner and a glass of wine – the very reason we chose your hotel.After this mentally exhausting stay, we left the following morning. During check-out, a different receptionist was on duty, who was very professional. When she asked whether everything was satisfactory, we simply nodded and left disappointed. I can state with certainty that this was our first and last visit at this hotel. We are extremely disappointed and shocked by the behavior of your reception staff. It is incomprehensible how such a person is allowed to interact with guests. Our next business trip planned for October 2026 will definitely not include this hotel. This negative experience will also be communicated to all of our colleagues via our company intranet within the multinational group, which employs approximately 50,000 employees in the EU alone.I found this situation very disappointing, as I had expected a much higher level of service.
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