Residence Inn Columbia

The room was a nice size and layout. When we arrived, the front desk did not inform us that the elevator would not respond to a request while on the 4th floor. Instead, relying on an assumption we’d see an 8 by 11 sign posted near the door. We should have been briefed before checking in or given a lower floor room. The room door required a force to open/close because the door hardware appeared damaged. The king size bed was uncomfortably hard. The room was infested with Lady Bugs. Housekeeping did not clean the room although no do not disturb signs were posted. Finally, breakfast potatoes were old, cheap or overcooked (terrible). This location did not live up to the name (which is why we booked it initially). The best thing about the location was proximity to the highway and lots of restaurants.

Better breakfast options like the other residence inns

The hotel staff was friendly. The hotel was clean. The location was good.

No complaints

We stayed in a 2 bedroom suite and while it had nice amenities there were a number of problems. One was cleanliness- found some unwanted hair on pillows, bugs on carpet. The dishwasher was falling out of the inset every time I used it, the icemaker /fridge was loud and woke us up all night. The light bulbs needing changing, the bedding was a little thin and didn't fit the bed well, the couch bed was terribly uncomfortable. The indoor pool was far too stuffy but the pool was too cold- the little things.Nothing horrible but not a lot of attention to detail.

We stopped on our road trip from New York and we really loved it! We brought our dog with us.

We left things in the room with 2 hours to go until check out. Went to put other things in the car and came back to maids in our room, even though we didn’t check out and our things were missing. The maid said “no” several times when we said we said our things were missing. Our daughter in law slipped in Oscar things when she saw from her hotel room what was going on and before we got back to the room. Again, we never checked out nor was it time to check out.

The front desk staff lack basic customer service skills. I waited 15 min for someone to show up and get my family checked in. The front desk processed to try and swipe my card for “incidentals” without asking me or telling me the price ($75 extra for my dog), and then became very argumentative and defensive when I voiced my concern that I didn't consent to her taking my card and swiping it for me. She threw my card keys at me without directing me where my room was located. Extremely unprofessional staff, and just bizarre behavior. The room was smelly, many things broken, dirty, and in disrepair. The continental breakfast was severely lacking the basics like orange juice. This is not worth the money, you're better off at best western.

Inconvenient check in area and entrance.