Sol Ollantay Exclusive Hotel

Had an amazing stay at the Sol Ollantay. Beautiful large room overlooking the river, and Derek the manager was always helpful and friendly - from recommending local restaurants to arranging a car to drive us around, he was always around to take care of anything we needed. Can't recommend staying here highly enough.

The worst experience I ever had. Service was bad. Only one perdón running the entire property. Derek answer the phone, cooks, he does housekeeping. The don't have parking on premises. I ran out of water in the middle of the shower. He tried to gent into the room to check what was happening. Bad bad bad.

The best feature of this property was Derrick and the staff. They were always accomodating and pleasant.

The hotel i booked was closed with a sign directing us to Sol Natural. The second hotel was padalocked shut and no one answered the bell. The phone number on the website was disconnected. Went to neighboring hotel and after 15 minutes of trying the they got someone to come open the gate. We were the only guests the 2 nights we stayed. Beautiful hotel but no one around to service it. The pandemic definitely hurt this town.

Lovely property in a great area of Ollanta! Great proximity to shops, restaurants, cafes and ruins. We had a view of the famous ruins straight from our bedroom window, it was heavenly. My only suggestion is don't book drivers/excursions from the hotel reception - it was very overpriced and the driver didn't even know where he was going so we were lost most of the time.

Dragged luggage in the rain to the hotel only to find a notice on the door that says go to this other hotel instead. Called the number in anger, yet the person handled with grace and came to pick us up. The other hotel is botanical and sparkling clean, with comparable amenities minus the view. The staff were very apologetic and helpful. Initially there was no hot water but they resolved it briefly. Breakfast was good. They also helped with luggage storage and local tips. Overall ended up a positive experience. Just wished they could have notified us of the address change ahead of time.

Wonderful, helpful staff, beautiful site of ruin from our bedroom window! A true blessing to have room 201! Be sure to ask for it!

Unfortunately, when we arrived, this hotel was closed for construction. We were redirected to a sister hotel close by. It was clean and comfortable. The staff was friendly and helpful. Wifi was mediocre and there is no room safe. Both items are important. That is why I dropped one star

In this hotel our room was big enough, we had plenty of hot water, the room was very clean and the service exelent. There is also central heating that you can use in the case the weather is cold. At the reception they even speak english. The only that didn’t work perfectly was the service at breakfast. Breakfast itself was very good for my point of you, but you had to ask for cups, forks, knives etc, those were not allways available.