InTown Suites Extended Stay Select Houston TX - BrookHollow

Roaches, roaches, roaches! Office staff hardly ever there.

They are roaches infected.

Worst place EVER! Roaches in the room. A skinny white women knocked on our door at 12:30 am soliciting her body. Homles youg man slept and stayed at the 3rd floor elevator door. Men and women smoking weed right outside the door. Had to pass through all of this to get to my car. Elevator broke with my husband inside. Front desk is only open from 11am to 7pm. I felt unsafe 100% of the time. We checked out early.

These hotels are a dump you would be a crazy person to give these people your money. I’ve been here since August 20 my key has stopped working six times, They’ve had to pry my door open, condoms outside, people leave trash in the halls it smells like mold/piss and there’s cockroaches the size of my hand. There is a lady they have a dog in here that lets the dog piss and crap all over the sidewalk. Do not rent from any of these places. I called the corporate office no one answers the phone. when my month is up I will check out. They will not give you your money back for poor service and disgusting living conditions. But they’ll let you check out. When you tell them about it at the front desk they just stare at you funny. They don’t care. Hear my warning!!

Staff was rude and were threatened to kick us out because of 4 visitors the entire time which was about 5 days at the time. Remind you its an extended stay not a motel for a night. You should be alone to have people over if ite not a issue bothering other guest by being loud or whatever. Nope only the people on the check in can be in the rooms. Oh and my door the entire time wouldn't lock it just shut and opened like a front door at your house opens smooth and effortlessly ... gotta admit they keep the hinges and doors well kept just need to work on the locking thing people use to feel somewhat safe in a building of strangers. So maybe if it didn't stay broken until the day I checked out ALL 5 OF MY GUEST couldn't of just walked in anyways. 1 star. Again staff was ignorant and just lazy no F**** given additudes just have no desire or want to help. They just get paid to be there regardless of your stay. And with all that said you can guess I'd never stay there again even if it was free. I left the 5th day and got a new room over the services provided. So I move my family to a smaller sized hotel with a locking door and came back to my unlocked hotel to get my stuff that wasn't stolen thankfully

Dion’s stay is still going very well! I am so thankful that you are here!

It was great

Horrible. 0 stars. Fire alarm went off multiple times with no fire. Elevator shut down during false fire alarm and we had to run out baby in his jogger down 2 flights of stairs. Police and fire swarmed hotel, these alarms have gone off at 4am, 6pm. I missed work because I couldn’t take a shower and had to transport baby from hotel due to alarms and his emotional state from alarms. NO CAMERAS in hallways. Couldn’t tell who was pulling the fire alarms. UNSAFE. HOTEL LEAVES SIDE DOORS WITH KEY READER UNLOCKED. Homeless individuals roam through the halls hoping your door wasn’t shut all the way. Horrible horrible horrible. Not worth the money, will pay more for safety, security and calm environment.

everything was beyong exceptional

Ive stayed in this hotel multiple times and was very impressed with the remodeled rooms this year. They included NEW fridges & microwaves + bigger rooms for larger families. You cannot hear your neighbors. Great friendly staff who are inclined to help when asked. I would definitely recommend a stay here. Clean + comfy soft bed + clean soft couch ÷ new appliances + decent cable + QUIET room Good location ...plenty of places to eat//shop in the area also.