Quality Express Inn & Suites

I've stayed here on multiple occasions. The staff is always friendly and professional. One this occasion, the gentleman at the desk noticed I was limping a little. He suggested I opt for a downstairs room this time to avoid the stairs. Not many would notice; even fewer would care. This is five star service.

It was a restful place to stay. Staff was helpful and did their best to accommodate requests.

An affordable, slightly off the beaten path location. The property is older but still in good conditions. Many restaurants nearby.

Nothing absolutely nothing

Everything, it smelled HORRIBLE, druggies everywhere, mold, exposed outlets, beds from the 90s with burn holes.

No breakfast no hot tub very unsatisfied

Everything

The pool being closed.

You get what you pay for. Spend the extra $$ and book somewhere else. First, the good things: The room was clean (for the most part) and the hotel staff were super friendly (although my sister was convinced that both the hotel owner and the night time registration clerk were both creepy psychopaths that were going to murder us in our sleep). I thought they were nice. Which is why it's getting 2 stars instead of just 1. Now the bad: Half of the reason we booked t his hotel was because the pool looked awesome on the website. When we got there, the pool was not only closed, but looked like it had been closed for a while as the place was being used for storage. No where on the website did it indicate that the pool was closed. As I was checking in The hotel has a strict "No Smoking" policy: There is a sign on the door leading to the lobby that indicates there is no smoking allowed in the building. At the registration desk there are two signs indicating no smoking and that if it is discovered a guest smoked inside their room, a $150 cleaning fee will be added to their bill. At check in the clerk not only verbally told me "no smoking" but I had to sign an agreement as well that said I wouldn't smoke. About the time I was signing that, the hotel owner came to the front desk to make sure my check in was running smoothly and also told me that if I wanted to smoke I'd have to go outside. Fine. Neither my sister nor I smoke. I signed (more on this in a minute). The

Nothing

The owner coming to room telling us that we couldn't have any visitors in our room unless we were paying for them to be there and then when we decided to not stay again he charged my card that I had used for a previous night that I booked online extra for having friend there for 4hrs and didn't have authorization to do so. It was not stated anywhere on paperwork or posted that visitors were not permitted or there would be extra fees charged.

Carpeting was filthy. Cockroaches. No breakfast as advertised. Barely got coffee, luke warm and no creamer. No pool as advertised. Sign on door, in case of fire, dial Operator. No cord on phone to make an emergency call. This is non-compliant with many regulations. Non working alarm clock. Had to have help getting TV to work.