Home2 Suites By Hilton Charlotte Mooresville, Nc

I had to call 3x for sheets for the pull out, girl at the desk got very nasty with me telling me I HADNT called previously when I absolutely had. The next day, still no sheets. Didn’t get them until I had to complain about how disgustingly dirty the bathroom floor was. Dog- or human? - Poop on the floor in the hallway, had to call 2x to have it cleaned up. It sat there from sometime prior to my noticing it at 9am to well after we got back from breakfast. Television worked but then after they brought the sheets and cleaned the bathroom it miraculously didn’t work anymore. Called the desk, said someone would be up in ten to fix it. No one came. I honestly don’t even know what to say. The staff was nice, but the hotel was just disgusting. I’m a young mom traveling with two daughters. I had a noise complaint called to the room at 1030 at night after we were all in bed with lights out. The next morning there was poop outside my door? In a world where human trafficking and lure traps are set for women all the time I will say that I felt extremely unsafe, it’s the first time I’ve ever shoved a towel under the door because I feared for our safety in a HILTON HOTEL. Horrible.

The room was set up nice. Front desk was very friendly

The sign in the room stated that housekeeping would be checking room every other day- we never actually had them come in. I even asked for new towels and did not receive them until the last day we were there. TV was pixelating on almost every channel. I reported this and they said they would check it out. It was never fixed for the remainder of our trip.

Enjoyed my stay

This was a perfect stop on our way home from vacation. Staff was friendly, rooms were large and very clean! I will stay here again!

Randy at the front desk was excellent he made my stay a great one. He is wonderful

Room amenities Kitchen Staff Pool

Breakfast options Need more bath towels

Location Staff

Breakfast options - add more for vegetarians