Home2 Suites By Hilton Charlotte Mooresville, Nc

Very clean and breakfast is good.

When we got there, it said on the Internet, the pool would be open. It was not our room smelled like cat urine, I complained and had to be moved to another room. I spent one full night in a room it smelt so bad I could not sleep and they did nothing to reimburse me for that night or even showed any concern that I was dissatisfied

Cleanliness and beds, and the furniture needs updated. It had a dirty feel.

Kitchen was in good order.

I expected much better from a hotel with Hilton in its name. When we checked in, the customer service was lackluster at best. It wasn't unpleasant, but it certainly wasn't cheerful. Upon arriving at our room, we were hit with an odor that neither of us could identify. My partner thought it smelled musty, while I thought it resembled body odor. To make a long story short, we were so tired that we passed out and didn’t bother asking for a different room. We either got used to the smell or it dissipated. However, when we returned the next day after a family event, the odor hit us again. That’s when I figured out that the smell was a combination of body odor and smelly gym shoes. The parking lot was full, and it was past 10:00 PM, so we decided to deal with it. Additionally, the shower stall was not very clean, as you can see in the picture, and the couch showed signs of wear. There was a missing iron and no ice bucket—these may seem like minor issues compared to everything else, but I figured I’d mention them. We had a reservation for four nights but left after just three because we didn’t want to continue dealing with the situation. I ended up going back home. With all that said, other than the worn-out couch, the dirty shower pan, and the smell, everything else looked immaculate, including the hall, common areas, and the rest of the room.

😀

Super clean, pet friendly hotel. Staff was great.

Very clean

The property area was quiet.