Lovina Residences at Harbour Bay

We didn’t stay. We left for a hotel. Advertised 3 beds and instead it was 2 beds and a rolled up body pillow mattress with questionable stains trying to be passed off as a bed. Walls didn’t look clean, pillows yellow and a giant questionable stain on the main bed. When messaged they said they couldn’t accommodate us but then hotels contacted them and they jumped. Didn’t replace the sheets or pillows, only put a sheet in the body pillow. We said too late and left to a clean hotel. DO NOT BOOK.

A very nice apartment building with all facilities closed by. Some maintenance work needed but that isn't unusual in these apartments. Lovina management staff were excellent, courteous and attentive

I felt disappointed when I step into the unit The whole unit was smelly and poor standard of the cleanliness as well as the Water heater was not working.Alot of cockroach was found on both kitchen area and toilet.

Convenient location and food.

We book from 9-12February hoping to spend the CNY in batam but when we check in on the 9th feb the bathroom floor is wet,the balcony mop,bucket are outside and looks so dirty,the bed are so uncomfortable to sleep in and we couldnt sleep well and t.we check out the next day.for that price of room in batam i do expect to be good standard as hotel.

check in and check out times are not convenient. Should be improved

Very close to the ferry terminal, clean

Good location as it’s next to jetty/ Marriott hotel, close to good spa, restaurants, amenities. Swimming pool is big and clean and good size baby wadding pool. However the condition of the apartment was very bad, floor covered with layer of dust and musky smell. Toilet door can’t be closed fully and lock was spoilt, it became troublesome for a large party. Wall paper were peeling in many areas, some tiles on the floor were loose. Balcony was dirty till we didn’t dare to step out. We had to clean the apartment and we think we left it in a better cleanliness condition than before. Please take this as constructive criticism and improve.

Need to solve the infestation issue

The Place is decent