Holi Panorama Condotel

Location was great. A short walk to the beach.

I wouldn’t state this as a 4 star hotel. We arrived to our room, had a shower and the drainage was blocked so water was leaking everywhere. It took a long time for maintenance to come up to check it out. He eventually fixed it and we asked to have spare towels to be sent up as we used our clean towels to clean it up ourselves. (No cleaner was called) There is no phone in the room, so coming from the 38th floor all the way down to ask the front desk for clean towels 4 times was a bit of a joke. They never came until we asked in the morning. We had another incident where we had ants in the bed. We took videos and showed the front desk and we asked for a new room. They said no rooms were available and insisted we get a cleaner to change the bed sheets and spray Ant spray to get rid of it. Sleeping with chemicals was the last thing we wanted! So we explained that we had issues in our bathroom and now the bed infestation and miraculously a spare room appeared. So we managed to change our room. I would advice that your staff would be more helpful and more friendlier with customer service. We’ve stayed in 3 star hotels with friendlier staff and cleaner rooms.

The concierge was very helpful.

Unfortunately we feel this property was falsely advertised on booking.com. Before booking please be aware of the following, There is no refrigerator in the room - it is a wine cooler at can not refrigerate cold goods or medicine. The pool featured in the photo costs an additional $12 per person, per swim. This pool was closed our entire stay due to weather. We also had lots of confusion with the payment.

the location and roof top - which wasn’t mentioned on booking.com

The staff were rude from the minute we arrived. we asked to check in early and were told by 1 member of staff that the hotel was full but a different story by another where if we paid 300,000 Dong we could get into the room early. The hallways and room smelt like cabbage. Their were ants in the room and the music coming from the testing of the New Year celebrations on the street below was insane. You felt like you were at a concert, I appreciate that this wouldn’t be the case all year round but no one warned us that this would be the case. The room key stopped working and hardly any toilet roll. For a ‘5 star’ resort it is poor and unacceptable. On booking.com you book the hotel with the pool shown in the pictures but actually the pool has no sun or sun loungers at any point throughout the day. The actual pool they make you pay to get entry and once you’re there it’s great but I think this should be made clear at booking. I’ve stayed in 3 star resorts with more accommodating staff & better facilities.

Location. Cleanliness. Space.Staff attentive.

Gym was small. Not enough equipment and space to do much of exercise.