The Hotel Saratoga, an Ascend Collection Hotel

Close to the state park and downtown area.

The good aspects were the great walking area for our dog, and a side road adjacent to the property for longer walks. The staff tending to the breakfast service was also good, refilling items as needed and keeping area tidy. Breakfast was ample and pleasant.

Our room was awful. We were assigned room 305, which we found out was not supposed to be rented due to a mechanical issue that caused constant noise as if a bowling ball was rolling around over our heads. Very gard to sleep. The front desk staff, when we went to them said," oh.you must be in Room 305"! So they were aware of the problem but assigned us the room anyway. I spoke with the manager on duty during our stay who promised to get back to me on what might be done to compensate us, but never heard from her. Again, the front desk staff told us at checkout that the room was marked in the system not to be rented. I don't like to write negative reviews, but not getting in touch as promised to address the issue left me no choice but to post this review.

I loved the room! Very clean and the bed was amazingly comfortable!

Mixed on the staff and I wish I knew their names. I had 2 amazing experiences with 2 employees and 2 poor experiences with 2 employees. So 50/50 with staff. Shuttle experience was awful, but not necessarily the hotel’s fault. They were very busy concert, but for the price of the room, I expected a bit better service.

Room and facility were clean. Staff was excellent. The shuttle bus was a big plus and the driver was very accommodating and friendly. Good breakfast. Overall a good experience.

No safe in room.

Location and quiet

Spiders in room

Location from the racetrack.

Pool was dirty. Breakfast was horrible. No privacy.

Pool,Breakfast,shuttle

Cost a bit excessive