Hotel Palacio del Carmen, Autograph Collection

Excellent location, friendly staff, food was good and so was the room.

Overpriced; got mixed feelings on quality of staff's attention. My room was not made / cleaned for two days, first day was my fault, as I left the do not disturbed sign by mistake, but second day I made sure not to leave it, left at 9 am and came back 10 pm just to find my room exactly the same. A/C did not work well, had to open the three windows wide open. Room is noisy, wood floor, and I can tell staff cleans the rooms as the first day I stayed long in the morning I could hear the cleaning staff moving beds and stuff on the room above me. Our group booked three rooms, two of my friends got a courtesy Santiago cake on their rooms, which the Hotel if famous for, I did not really care about it, but when we were going out and passed by the front desk I told them that I did not get any, as a joke, and they apologized and said they were sending some so I would hae it by my return. Got to the room at night, nothing, this is what bothered me, the failure to make it right. Breakfast was very good, and restaurant and bar staff were very cordial and attentive. Bed was comfortable, bedsheets clean and relatively new. Plenty of hot water, boiling if you like, this is a plus. For what I paid, I did not feel the hotel was worth it, I have stayed in better places for less $. Not what you expect from an AC by Marriott hotel.

It was immaculate

Nothing

Я сейчас проверила, сколько отель стоил и поняла, что за эти деньги это было практически идеальное соотношение цена-качество. Большой номер, для двоих так это вообще роскошь. Нас было трое. Номер был темноват, но я так понимаю, что только такие номера возможно получить в компоновке 2+1. Располагался в центральном здании с видом на центральный вход.

В первое утро мы проснулись в 7 утра от того, что включился кондёр и было невозможно дальше спать. Но после того как мы сходили на ресепшн, им удалось решить эту проблему. Но в целом, девушка сказала, что, к сожалению, от этого совсем нельзя избавиться, тк это шумит кондёр с кухни. Но замечу, что больше мы его не слышали, когда он работал нам неведомо:)