Best Western Jacksonville Inn

We were checked in and the bathroom shower smelled really bad after we showered . There was a roach on the ceiling and it was 10:30 a.m. and the cleaning service didn’t knock our door and was trying to get in even though check out was 11:00 a.m.

Very friendly staff good breakfast. Only thing waa kids running in the halls all night and early morning

Was clean and serviceable, staff is really nice. But is a very basic hotel and not worth the price I paid for it. Could have stayed at nicer hotel for same money.

Friendly staff, enjoyed the indoor hot tub and pool

I like it all very friendly helpful clean room awsome breakfest and pool and hot very nice pool was warm felt great ill come stay again thank yall keep ur greatwork up

I recently stayed at this hotel, and unfortunately, my experience was not up to expectations. I booked a room with a king-size bed, but the bed felt more like a queen, which was disappointing. Additionally, I paid extra for a jacuzzi room, only to discover that the jacuzzi didn’t work. When I turned on the jets, the water was filthy, which was very unsettling. When I approached the front desk to address the issue, I was informed that the jacuzzi leaks and had not been used in a long time, which is why the water was dirty. Despite requesting a room change, my request was denied. The front desk attendant was polite and professional but unable to resolve the issue because they didn’t have the proper access to make changes without a manager present. Overall, while the staff was courteous, the room issues and lack of resolution left me disappointed. I wouldn’t recommend paying extra for amenities that aren’t functional, and I hope the management addresses these problems for future guests.

The staff and facility was outstanding

Smelled like chlorine, only rooms on 3rd floor, no elevator

There were no good covers on the bed. There were roaches in the room and the pillows were throw pillows for sleeping. Overall not a good experience.

Upon arrival was told the pool was heated its not the jets in the hot tub didnt work it was warm but no jets the phones at the pool and in my room did not work. The ice machine on the bottom floor was out so had to go to second floor for ice but the elevators were out so i had to take the stairs. Around 830 the neighbor kept knocking on the wall and my kids were freaking out so i couldnt call so had to walk to the front desk to let them know and the lady just looked at me like what do you want me to do and claimed they werent back yet as if no one was in there. But i digress we stayed the night and in the morning i go to breakfast excited for the biscuits and gravy but the bicuits were like cardboard and the gravy was coagulated as if it had sat in the container for days so i stuck with coffee and finally as im packing up to leave my son playing in the floor i notice a spider coming from the ceiling about to drop right on his head. Luckily I got it before it got him. At checkout there was a new lady she was very rude as i am trying to explain some of the things they need to fix such as the phones and outlets. When did hotel living become acceptable to trailer park life? Its never perfect but wow i would not reccommend best western to anyone after this experience.