Hilton Vacation Club Ocean Beach Club Virginia Beach

Last week I stayed at the Hilton Ocean Beach Club Hotel. It's not my first time staying at this property and it won't be my last. I chose to come during winter so as not to compete with too many other visitors for relaxation, peace and quiet. I usually come when the weather is warm. I was checked in by Marquita who was a delight from beginning to end with my check-in process. I had an ocean view studio room with a kitchenette in it which made it nice to put simple things together to eat when I didn't want to venture out too far. These rooms have floor to ceiling windows which makes watching the ocean intoxicating. I saw a school of dolphins practically every morning which made my eyes dance. By my second night I was having comfort issues with the bed and rose my concern at the front desk. Aishadia overheard my concern and stepped in to take over from the person I initially began talking with. Aishadia gave me the energy that my personal comfort and satisfaction was her #1 goal....and guess what, she SCORED! I was smoothly and easily moved to another room that was more suited and I was ever so grateful. From there, my visit was met with decisions of what time I planned on going down to the indoor pool and jacuzzi at the adjoining sister property. That's as hard as it got for me...lol. I stayed on a high floor so the tranquility and relaxation I was able to achieve helped me decompress a lot. The day I was checking out my room phone rang. It was Ms. Luvinia. She had called to check and see how my stay had been. STELLAR!, I told her. We talked about the similarity and history of our first names. We're both named after our Great-Grandmother's. How special is that. :-) Thanks to the team for making my stay so easy, comfortable and relaxing. If you'll have me, I will be back soon....lol.

Everything

The staff was nice

The room smelt like weed the entire visit and the jets in the tub did not work

Bath tub panel was laying in the floor. I went to the desk, they said someone would be up to fix it. Nobody showed up. Manager was also aware of the situation. Nobody called to check if things were taken care of We were supposed to have a queen bed. It was a double

A hotel charging this much , you would think there would be breakfast offered