Hilton Vacation Club Ocean Beach Club Virginia Beach

Very disappointing stay. Despite calling ahead for a birthday visit, the room smelled of smoke, the ocean view was obstructed, and the second room was not clean. Staff were unhelpful in resolving issues, and the experience fell far below expectations for Hilton Grand Vacations.

Did not stay there. Tried to cancel to no avail. Feel ripped off.

Easier cancellation.

How close everything is in walking distance. The convenience of the trolley and there was a lot of family friendly events that were taking place.

Nothing

The beach was right on the doorstep.

There was no restaurant or bar in the hotel except for the tiki bar the other Hilton’s on the boardwalk were available but it was pouring with rain and the nearest doors to enter the restaurant were locked. The food was all greasy and no healthy options. The pool was a kids pool not suitable for adults. The staff were unlawful on the verge of rude.

Decent pool and close to the beach. Concierge staff were very kind, understanding, and helpful with housekeeping difficulties.

Overpriced for what we got, honestly ($825.76 for queen room with city view). A little annoying to need keycard to get on the elevator every time but understandable. A little pushy with the timeshare tours. Had to request housekeeping services three times within 24 hours, as they did not come on the first or second ask, even hours later and the next day. Due to difficulties with housekeeping services, I was told we would be refunded a night’s worth of our stay, but when final receipt was received at check out only the “resort fee” was removed, being $28.75. Have yet to call to resolve this issue more. Overall very frustrating and will likely not stay at Hilton hotels again.

Great location, good food and drinks on premise, super staff, so great getaway.

Can not think of anything.

Location

Parking

Everything was great for the short time we were there. The staff were very upbeat, friendly and helpful. Made me feel very welcomed.

The floor in our room was just a tad bit sandy. But the room was clean.