where do I start....sorry this may be a little long...
For starters, this hotel is absolutely not a 4 star hotel; more of a 3-star.
Upon arriving, we had to wait 2 hours for a room to be prepared (although we did arrive early) and the porter was friendly (and was tipped £5) after we entered the card-activated room which did match the pictures on the website, but upon closer inspection is dated, our bath plug was missing, the shower head was too close to the wall (for taller people this is a problem) on the sloping bath and the shower head would not sit correctly due to the loose shower fitting which was never fixed; the bath contained paint flakes and the bath itself was non-white to be polite. As others have pointed out, there are no drawers or storage space whatsoever in the rooms. Clothes hangers are in short supply and only 3 shelves were available in the very dated wardrobes. Power failed whilst in the room; air conditioning was noisy and worked minimally. The mini fridge was noisy and had to be turned off at night; there was no hair-drying (and no kettle so bring one with you); the curtains are thin so the Sun breaks through at 5am and thick dust was seen on the wood paneling in the green and grey room facing the pool we were staying in which was satisfactorily clean.
Checking in went smoothly and when the room was available, the staff did inform us whilst we were beside the good-sized pool which isn't very warm even when the Sun was blazing hot.
Now, the bad sides..
That first night, the 'Animation' members were awfully inquisitive as to where we keep our money and were far too touchy-feely with ourselves and our possessions. They were very insistent for us to participate (usually at some cost) and then we were ignored when we don't include ourselves in what could be seen as childish or puerile activities like bingo.
The poolside music is loud when the 'Animation' team perform their many programs through the day and the team awkwardly sit down next to you uninvited. We were told by other guests that there was no activities for children and was badly advertised. In fact, most of the details about this hotel are inaccurate and in need of updating, including the stock images which sell the hotel, such as the non-private beach that doesn't lead from the hotel! It is actually a 10-minute walk where you may encounter the hotel 'Chef' (more on this later).
The bar cocktails are sparse, the 'Celtia' beer is not the best tasting and that's your only choice apart from Heineken and maybe Becks. The drinks menu was very basic such as vodka, rum, whiskey, ect and the staff are initially pleasant at the beginning (more on this later). The entertainment is not quite as advertised ('live music' is actually just a vocalist with backing tracks) or audience participation with karaoke. And 99% in French which means we had no clue how to interact with the other 'activities' for the primary-French audience. if you don't speak french, you may have a problem enjoying the night time entertainment.
The Restaurant: Breakfasts were great and had a wide selection to choose from, such as omelettes, fruit, toast, cereals, pancakes and traditional Tunisian breakfasts. Sadly though, this becomes rather noisy as other posters have mentioned, the gluttony of certain gusts from certain regions produces lots of food waste and the loud chatter.
HINT: If you like a large cup of coffee/tea in the morning, buy a large souvenir cup as the restaurant cups are 'continental' and on the small side, when the machines are actually working or in need of replenishment as a few times the machine dried up or only one was working and the fruit juice machine was like this more than once. Staff are cordial and always ask if you require anything. There is lack of cutlery, napkins and labeling on the food placards on offer or language (generally in French). And then there's the lack of netting for the flies over the food. This is a big problem.
Food was interesting and tasy, but the chicken and fish contained many bones and there was not a huge selection of fish dishes considering the Sea close by. As many other reviewers have noted, dinner choices becomes repetitive after about 3 days and food dishes are cycled except on weekends when the hotel has an influx of 'locals' (but that food is not for the rest of the hotel guests). There is a strange clique within the hotel we noticed. The waiters are attentive and there is a good choice of salads, side dishes, sweets, deserts and fresh pizza made outside on the terrace to enjoy. .
Pros and cons : Lessons learned
* Beware the 'Chef' that greets you on the street to lure you to a friend's shop to fleece you of some of your dinars before you even start your holiday (Hint: Turn your hotel wristband over so they cannot see what hotel you're staying in)
* Beware the man with the Falcon by the Marina - he may plonk a bird on your arm and demand dinars for it.
* The staff rely heavily on tips and will attempt to take as much as they can by serving you as a waiter. Do not feel guilty if you do not tip every time. If you do, they will expect it every time. They are ungrateful and expect too much from the guests they serve. They demand paper tips, not lower denomination coins as one waiter. Salah, informed me, a dinar or two " is worthless to me, it's like 50p". Save tips for the end of your stay and see how you are treated beforehand.
*Be prepared to be ignored if you do not tip or tip enough or participate in the 'entertainment'
*There was no snack bar between lunch and dinner and no ice-cream for the children (or adults")
*There is a definite communication problem in Tunisia overall and getting to and from places is a nightmare and quite unnerving at times as we traveled to Tunis and Carthage and signage is not multi-lingual for the tourists they attract and mostly in arabic or french.
FInal thoughts:
Some of our experiences have left a bad taste in the mouth, especially when leaving the country and exchanging Dinars back to your own currency. Warning: Do keep the A4 paper receipt when changing money as without it, you will lose those dinars at the airport as you need that paper receipt. We were never told that.
We would not recommend this hotel as it's clearly not a 4-star hotel as mentioned earlier, but if you can ignore all of the above, it's a pleasant break from the norm, relatively cheap, hot weather when not overcast, the masseuse was good and hotel services were reasonable.