Sousse Palace Hotel & Spa

Great location on the beach, close to downtown and the medina. Staff were wonderful, from the front desk, cleaners, underground private garage attendants, porters and most especially the waiters at the excellent restaurants. Room had everything we needed, bed was very comfortable, shower and A/C worked great and the safe was a bonus. We ate at the 12th Floor restaurant which had great views, excellent food and wine. But best of all was our witty, friendly waiter.

Could have used more information about the restaurants up front. Some guests had all inclusive packages but those of us without had to make prior arrangements to eat in the restaurants.

Localisation, services

Qualité de certains équipements dans la chambre (réfrigérateur, TV)

فندق جميل وموقع أجمل يمكنك قضاء الكثير من الوقت فيه والاستمتاع بخدماته المتكاملة. تستطيع الذهاب على الاقدام الى اغلب الاماكن الشهيرة. بالنسبة للعوائل المحافظة واللتي لديها اطفال فمن الافضل البحث عن خيار اخر

صراحة الفندق عبارة عن نزهه داخلية

L odeur de cigarette dans la chambre imprégnée

This is definitely not a 5 stars hotel for 2026 maybe 20 years back .Our room has not been cleaned for all the time we been in there,the fridge in room is empty all the time nothing is put in it I just wondered why the fridge is in the room,to get a pool towel you will have to deposit cash value £5 which I think is totally wrong for a 5 star hotel there is no coffee machine that can be used on your own unless you ask the bar staff,the food is too cold most off the time and not enough and so limited for everyone the fruit juice is served in a very little glass like 100ml don’t expect having it too much fruit juice unless you will have to get up 5 or more times which is not convenient,the staffs are good and trying to do their best but the hotel is in needs off a proper renovation for a 5 stars standard,i won’t recommend this hotel and I won’t return there back

Todo

Nada

Staff are very welcoming and attentive - always greeting you with a smile and seeing if you need anything. Manager Helmi was great and surprised me with a handmade birthday cake for my 27th bday - my first solo trip so it meant a lot to still be celebrated (he decorated the table too). There were issues with my original room but they inspected it and offered to upgrade me for free - great pool/sea view. Food was surprisingly very tasty with great selection at meal times, however there wasn’t much snacks/food offered inbetween meals which was disappointing for an all inclusive. There was a particular staff member in the restaurant that always made sure I was looked after, seating me at my favourite table & remembered my preferences, sometimes with my drink already waiting! - I wish I remembered his name but he wore glasses (male, mid aged). My cleaner was really nice and would always say hello when I walked by and even put a cute heart shaped balloon on my pillows - I would suggest bedding is changed during stays, even if they’re not noticeably dirty. The hotel is very safe, in a great location but please be careful if you are a female travelling outside, especially at night alone as men can harass you or ask to pay you money (I’m guessing for inappropriate things). The private beach literally 10 seconds away but there isn’t any staff service for drinks/food - no poolside service either. Spa isn’t great and I paid £70 for a spa package which was dissatisfactory - steam room was gloomy, sauna not working, Hammam wasn’t relaxing at all and lasted 5 minutes (she rushed the service and I felt like a child getting ready for school). The facial was the worst I’ve had and they didn’t do as promised - they ended up having to redo facial but it still wasn’t as expected and the products used irritated my face. The jacuzzi bath was interesting but I wouldn’t do it again. The 50 minute massage was really good however I did find it a-bit uncomfortable that she had my chest exposed and I didn’t know if it was normal as she massaged that area (as she was female I wasn’t as worried) - masseuse also pushed her breast in my face when massaging my belly downwards and I could barely breathe! It is funny looking back at it now but it does make me question how she services male customers - the massage only lasted 40 minutes which wasn’t what I paid for. I told the main staff at spa reception and they used the excuse ‘because you had 2 facials’ which makes no sense as I just asked for the facial advertised to me (I couldn’t be bothered to argue). Ali baba (books excursions) is a very funny character, means well but make sure you push for a better price for activities! The excursions are a lot cheaper online - get your guide website. Regardless, The camel ride, bread tasting & quad was a good experience. Not much entertainment available for adults and suited more for children - DJ & Music most nights but no big performances such as magician, fire breathers etc. Overall a nice hotel but I would not say it was 5* quality - it’s the staff that make up for it, but there definitely needs to be some room refurbishment & more facilities. Best food and customer service I’ve had in an all inclusive! The other 2 restaurants you have to pay so I didn’t visit them. Download apps - InDrive for cabs & Glovo for food. Taxis are overpriced and I was charged double (cash only). Be cautious of a man outside the hotel that pretends he’s Sousse Palace security and go to the Medina for better prices - people will give you a sob story to get you to pay more money and majority of the time it’s not true. Grand Mosque only allows entry if you’re Muslim after a certain time & the sound of the Adhan is beautiful (call for prayer). I would visit Sousse Palace again but I would lower my expectations and treat it as a 4* hotel.