Chandos Premier Hotel Folkestone - Channel Tunnel

We arrived after a 300 mile drive. My partner knocked on the door, it was opened by a man who was very unwelcoming. We knew it was too early to go in, and asked where the private car parking was, which we expected to have, and is also displayed outside on his sign. He was not interested in us or where we could park the car. We were told that we could park anywhere in the town after 6pm free, were we expected to get up before 8am in the morning to move the car, and to where?. The street signs displayed 6pm until 8am, what was we expected to do, drive around until 6pm. He also said that he did not allow anyone in the room until 5pm, on my print out it said 4pm. How were we expected to carry our valuables into the guesthouse from where we were supposed and hopefully find a parking place. We would not recommend this place to anyone with a vehicle. I was sat in the car on double yellow lines, while Lynn went to the door. Also, I think he was totally ignorant to my partner Lynn, the way he spoke to her. We both agreed to find somewhere else, and went to the Premier Inn a few miles away, where we had a great overnight stay. OK a little more money, but hassle free, worth every penny spent. Remember, you only get what you pay for. I would also recommend that Expedia take another look at this place, three star, I would not even give it minus three stars. I also think that Expedia should reimburse for the money had paid out on their three star recommendation.

We booked this guest house mainly for the free parking clearly advertised and shown in a photo on your site. On arrival we were horrified to see there was no car park and that we would have to park on a street other than outside the guest house and it would be free of charges only between 6pm until 8am. The whole hotel was shabby and our room despite being advertised as deluxe was far from it, no bedside lamp, filthy fridge to keep the jug of fresh milk in, inadequate toilet and generally very cramped. This hotel advertises things that clearly do not exist such as air conditioning etc. The photos and description on your site are very misleading and this must be addressed immediately. The room and service we were given was nowhere near what we were charged for, a complete disappointment al l round.

This is the first time I’ve ever walked out of a Hotel in the 20 years I’ve been working away from Home. ‘HOTEL’ It’s a Guest House. So no En-suite, as you’d expect in a ‘Hotel’. Shared Bathroom on one floor, shared Shower on another floor. ‘FREE PARKING’ On the road, only after 6pm. I had room No.6. The previous occupier obviously had a bladder problem. There is a reason why your Pre-Payment is Non-refundable. I payed for 3 Nights. Didn’t get a penny back.

Outdated. Dirty. Smelly. Mirrors duct taped together. Filthy lights in bathroom.

Literally slept here.... there was a lot of noise from next door but this wasn’t anything to do with the hotel just noisy Neighbours . Clean rooms, coffee and kettle in the room but no tea.

Property Clean and friendly kind helpful staff so no fault there. Room clean and warm and nice. Unfortunately what let our stay down was the fire alarm kept going off. It went off at 1:30am and again at 4am on the first night. Next night fire alarm went off again at 2am. My family were very unsettled and scared. It was very worrying and we couldn't go back to sleep each time which had an impact on our stay and a a result we were very tired and restless. We were booked for 3 nights and my family were wanting to leave after the 2nd night due to the anxiety and worries of the fire alarm going off in the middle of night. It did put. Downer on our stay unfortunately and hope that you could offer us some compensation... will look forward to hearing from you soon.

I wouldn’t recommend The doors were to be open at 4pm. We knocked at waited until much after 4. The lady was surprised we were there and nothing was ready. Doors open and messes all over. Lovely lady tho, she gave us recommendations on where to eat which was appreciated. The water pressure was HORRIBLE, the toilet ran and ran and ran. Noisy place next to the street. No elevator so be prepared which we didn’t mind but some will. Later that day the lady complained about how she didn’t feel well, it put me off asking for breakfast the next day so we left. It is an old run down boarding house type of place. Stay elsewhere.

This hotel is disgraceful . stuck in the 60s electric sockets taped up with black gaffa tape , 1 half double bed one single bed. filthy glasses 2 tvs one broke still in room extrntions lose on floor . manager said brekjy 8 to 9 so we went doen 810am Ge aaid no brekky u didnt order ut I only got £46 from hotels .com we paid £63 . Hotels.com still havent sorted it. stay away from here

Good value for money! Staff very obliging. Very effective double glazing. Room clean and tidy with tea and coffee facilities and tv. Down side was lack of en suite.

An adequate place to stay, it was only for just one night, room was ok, bed comfy and clean, water hot, shower hot, and the television worked ok. I got there late and left early so at the price of less than £40 it served its purpose