Residence Inn by Marriott Manassas Battlefield Park

Na

Na

We checked in to the hotel at 10pm on Friday (2BR suite), and when I first entered the room it smelt like urine/urinal cake/vinegar. We had just driven for 6 hours and my kids were tired so I didn't bother to mention anything as I wanted to just get them to bed. The following morning, we couldn't get breakfast because no one was there. Later on a cleaning lady walked into the room because she was told we checked out. I obviously did not check out, as my reservation was from Friday to Sunday. The concierge then came and knocked on the door, once again tell me I checked out. When I told her she was wrong, she then asked for proof. Thankfully we were in the room when this all went down because I can only imagine what would have happened to our belongings if we were not. Does our trip sound comforting so far? We were given water bottles and cookies as an apology when they realized the issue was in fact on their end (probably should have did some research first before asking me to prove anything). The room continued to smell the rest of our time, but since I could not trust anything at this point we just dealt with it. Overall, we felt we were staying in a dirty room where anyone could walk in at a moments notice. Will not be staying here again and will be telling people to avoid Residence Inn all together

The check in office was difficult to find. No parking available to unload you baggage. Signage outside very poor. Mangement and room were good.

The laundry facilities were always busy. The gym was over 80 degrees making it unusable.

Literally nothing

They cancelled my hotel room then never actually cancelled the booking.com reservation.

The staff was helpful and friendly. The check in process was smooth. The room was very nice; clean, spacious and comfortable. The room was perfect for our group of 5. We will definitely go back.

Beware!!! Unprofessional business practices and Management does not recognize any accountability to Marriott affiliation or Bonvoy members. In October of 2022, I booked 2 1Bedroom Suites for an upcoming family reunion in June 2023. On 5/17/23, I received an email advising that my reservation had been placed in non-guaranteed status as the they were unable to process my credit card (although payment was not actually due until arrival). I was also advised that non-guaranteed reservations would be canceled by 4pm that day and the rooms released back into general inventory. I promptly called the hotel, provided my credit card information and was charged for both rooms at that time (problem solved or so I thought). On 5/27/23, I was called by the hotel and advised that they were overbooked by 21 rooms, and was offered to be relocated to a sister property much further away, defeating the purpose of the original stay in the first place. There was no offer for compensation for the inconvenience, despite Marriott's existing policy on these matters. What irks me the most is how a 107 room hotel can become overbooked by 21 rooms, they choose to inconvenience someone who has held a reservation for over 6 months, and they wait until 1 week before the reservation date to drop the bomb.

Staff was great. Location was perfect