Sunrise Attitude

No beach sporting facilities - bid negative. Not located on the beach - have to cross busy road.

Very friendly staff made our experience excellent. Delicious food with great variety. However, the air-conditioners were old therefore a little noisy

Granted the most frustrating part of our stay was our two boys (nearly 2 and nearly 4) not being accustomed to travel but it overshadowed our entire stay. The cuisine was naturally french and not something that our boys were accustomed to. Dinner started at 7pm and my boys typically eat about 5 or 6 at the latest and go to bed around 8. We chose the hotel because it seemed very child friendly with access to a beach and even having a little play area for kids with someone there to watch them during the day. we planned on leaving the boys and exploring the island a couple of the days we were there. Unfortunately we didn't find out till we arrived that they require a parent or guardian to remain with any child who is under 3 years old so we weren't able to explore on our own. We immediately realized the A/C wasn't blowing cold and asked someone to fix it. They sent a boy to show us how to work the remote...told us to give it some time to cool down and then they left. We went to dinner and returned over an hour later to a room that was still hotter inside than it was outside. When I checked out the receptionist had billed us for drinks for the whole week when we had paid for an all-inclusive stay. She said she would fix it and for me to come back before we took off for the airport. When I returned an hour later to settle they still had not fixed my bill. Overall it is a good hotel, not as kid friendly as we hoped and staff not terribly proficient.

From the late Arrival, and being treated like Royalty till the Check out time we had a fantastic stay. The staff was very helpfull, and engaged with us even away from the hotel. The meals was of a good Quality and we always had more than enough to eat.The Entertainment was also very nice, Loved the Sega and the Music evening, We will surely be back in the near Future... Staff Member Ilshaad(Assistant Front Desk Manager and Aniket the server at Dinner was awesome....

Really liked this hotel, only real thing to mention is that you have to cross teh road to the beach, didnt realise this. Not an in your face hotel like some, nice and quiet and relaxed, pools are great. A/C unit had a leak when we arrived but soon fixed.

Upon arrival, the safe in our room was locked maintenance was called they accessed the safe using some sort of master key the next day money was stole from the safe. The incident was reported to the hotel management and the police however after a 10 day stay very little was done to investigate the matter. Afterwhich, the staff treated us like we were a nuisance to them, fake smiles and all - this put a big dampner on our holiday but the island is so beautiful it was easy to forget once on the beach. On the last day we had a part of our bill written off because we refused to pay the full bill anyway. The food is not great. We only ate dinner three times and on the third occasion there was a long strand of hair in the food - we had the baked dorodo fish with garlic butter sauce and vegetables- the fish was ok but everything else was bland no taste of garlic in the sauce and the vegetables were over cooked - that was last time we ate dinner at the hotel. The breakfast was ok - The crepes were particularly nice. The entertainment is repetitive if your there for more than a week - nothing spectacular. The pictures are a true reflection of the hotel grounds but the beach is across a busy road. The room was fairly clean but there were cobwebs, some broken fixtures and a blood stain on the blanket. There are two pools beside each other - both are small. Although the hotel is child friendly there is no actual children's pool-seldom saw children at the kids club.

My stay was good and relaxing.Staff were pleasant and helpful.Good family holiday. Hotel did try and be make it special over the Christmas with bringing Santa and giving good gifts to them for beach Christmas event and Xmas eve gala dinner. However there some improvements that can be done to improve the stay like a better service when on the beach for drinks and ensuring sufficent chairs and umbrellas for guests.Pillows in the standard room is scatter cushion size and not normal size pillows. The airconditioning can be better. Wi-fi only available in public area and not in room. The wifi was little poor.

Positives are; quieter stretch of beach, food good and varied, decent size rooms. House keeping staff were super with either flowers or a towel “animal” in the room every day. Room was tidy and clean. The spa ladies were lovely, friendly and very good at their job. We made a room request to have twin beds and this was done. Negatives; were a HUGE amount of PETTY RULES. We couldn’t get a bottle of water from the bar before 11am even if we were going down to the beach for the day. The sun loungers were the main issue, not enough of them for all of the guests, we were told that we couldn’t put them near the sea and they weren’t brought down to the beach until until 9am, even when there were 12/15 people stood on the beach waiting for one! There were not enough loungers for the guests so some guests were lying on towels in the sand. It created a situation where people were leaving towels under the umbrella to bag a lounger. The loungers were all collected in again at 4.30 even when there were customers wanting to stay on the beach for longer! Hence we couldn’t sit on a lounger at the coolest and most quiet times of the day. I heard guests making formal complaints about this. Other hotels nearby left theirs out overnight. The litter on the beach and in the grassy area behind the beach was terrible as all the beaches in Mauritius are public beaches and sadly the locals do not take their litter home or put it in the many bins available to them. The hotel staff and GUESTS did a bea

The staff are very friendly and helpful and really go out of their way. Beautiful pool and garden area. 10 minute walk to Belle Mare. Only 1 hour by car to Grand Bay in the north or Blue Bay in the south east which are highlights on any Mauritius trip. Most catamarans and other sea excursions depart from these areas. The food at the resort is good with the buffet changing every day. Live entertainment every second night, showcasing the music of cultures found on Mauritius. Long unspoilt beach which is suitable for swimming but not ideal for snorkelling. No issues in walking across the adjoining 5-star resorts’ beaches as long as one stays near the water. The Emeraude resort and its beach are separated by a small and occasionally noisy road. This needs to be kept in mind for those that like to hang out at the pool but one cannot hear the road from the beach. Wi-Fi is only available in the restaurant, bar and pool area. In this day and age one would expect it in every room. Bar prices are high and servings small (but this is the same in all Mauritius resorts). Nice rooms but we had an issue with the solar panel on the roof, hence no hot water for quite a few days (they did fix it eventually). Also there was an occasional drain smell from the shower in the evenings, but nothing too bad. For a 3-star it did not disappoint and I had a really good time there, using it as a base to travel around the island. To stay at the resort all the time (any resort) would be missing out.

Staffs and food were great . Food varieties was great, really enjoyed it. Room was not that great, no shower curtain it's open, meaning people who are in the room can see you taking your shower. NO PRIVACY.