Grand Metropark Hotel - Hangzhou West Lake

Great location , great breakfast , good service , changed our rooms immediately when I said I didn’t like the view of the back of the hotel. They arranged street view on higher levels .

Location was good

No English speaking staff at all, horrible outdated room , bad food

near to West Lake

The hotel is located near the West Lake where it is easy accessible to the busy areas and night life. The breakfast offered both Western and Chinese options. The staff were polite and professional. Well recommended.

Maybe, the room facilities could consider updating at some stages. Nonetheless, it is on a high standard.

This hotel is at the heart of some busy restaurants, and old shopping streets, that maintain their charm. It is also relatively easy to access from the highway.

I have been visiting this hotel for years, but much of the hotel as not changed, and improved in a long time. Some of the rooms are quite dated now, and haven't been modernised. The swimming pool and gym were closed, these were a key selling point of this hotel.