Phāea Cretan Malia, a Member of Design Hotels

Schönes Hotel!

Magnifique séjour - parfait pour des vacances avec des touts petits

The Cretan breakfast was amazing

A la carte food was average and especially drinks totally overpriced (wine and water) No free water in the room, you could only buy plastic bottles in the shop ( bad for the environment) No free shuttle from hotel to Malia town. Taxi is a rip off Photographer in resort was pushy and unfriendly

Le design vraiment très bel hôtel très bien décoré et équipé salle de sports piscines plusieurs restaurants

C’est un hôtel pour des familles avec des enfants en bas âge. Donc moins conseillé pour les couples avec de grands ados. Et les prix sont élevés pour la crête notamment dans les restaurants

Reception on arrival, friendly, prompt check in, lovely drink. The Food at Mezze. Proximity to the Sea. The Design elements, furniture, plants etc.. Staff - some staff were friendly, helpful and gorgeous! In particular the guys around reception :) However this is not a widespread culture throughout the hotel, see below. The air con in the rooms is heavenly! so needed in the hotter days. The beach bar setting is amazing to watch the sunset..

Cleanliness - patio furniture dirty and covered in ants, tables around pool side sunbeds sticky, Daily room clean so appalling my teenage sons took to hiding peanuts to see if they got cleaned up...they didnt :( Attitude of cleaning staff who even scared the pants off my teenage boys shouting 'out' when they arrived in the morning...nice! The 'militarian' attitude of staff at Mezze. Hello..we are on holiday..lighten up..you are a posh pool cafe..!! The inflexibility of hotel restaurants..you just arrived...long day travelling.. you have 2 teenage sons..and everywhere is 'reservation only' or closing early..apart from the expensive restaurant..interestingly. No chilled water on tap for guests (These days a given in most decent hotels), meaning you purchase more plastic bottles..super eco friendly. Staff - some amazing..some miserable and rude, for instance the gentleman at breakfast who not once said 'good morning' and whisked away chairs from my table without asking first if anyone was sitting there. Towels & belongings whisked away off your sunbed should you 'linger' at the Ice cream hut. Teenage areas, outside cinema etc are dead. No kids in sight. Equipment hit and miss. QR codes for EVERYTHING! annoying, some prices I noticed changed (more expensive not less) ..Leave your phone? forget your secret code..? oh dear. Pools - whilst gorgeous in design are not for adults at all. There is no pool for actually swimming in. The lazy river pool is surrounded by empty 'reserved' sun beds whilst guests visiting it put their belongings on the floor. The charge for in room coffee :( Nespresso pods are not such a luxury anymore..surely one per day is not too much to ask. Wine by the glass.I love to support local produce etc..but having in most places only Cretan wines for sale by the glass is not great. That no one was laughing and having a good time..very strained..no buzz, no vibe and no atmosphere.

Lots of amenities and really great spot right by the ocean with beautiful sunsets. The Italian restaurant there gives you the most romantic atmosphere by the sea. Shoutout to Manolis for his caring hospitality. Great door man and staffer!

Staff could be more attentive, allround better service can expected for 5 stars. The pools were not kept very clean. More surface level…but they are very large and makes it hard for staff.

Bra frokost

Synes det var ekstremt dyrt på hotellet, norske priser på alt. Maten stod ikke til forventningene når det var så dyrt

AVOID AT ALL COST !!! this hotel is not adult friendly. thousands of kids running around screaming all day and night. parents lounging on the grass and walking areas everywhere. beach is rocky. breakfast buffet is average with a lot of frozen foods. not worthy of the design hotel list.

The staff is the highlight of the establishment. The cleaners were friendly, the service staff at the Mezze restaurant, especially Olga, were wonderful and took care of personal details. The staff at the spa were also wonderful and were accommodating, friendly, and attentive to our needs.

I didn't quite like that I saw some cobwebs at the corner of the room, and in the light fixtures, and that the floors weren't clean enough upon arrival. However, I do understand that due to the type of flooring, it is not easy to see dirt and sand easily, and that spiderwebs do form overnight. Therefore, it was an honest mistake, and I did address the floors and they were taken care of.