Hunguest Hotel Bál Resort

Nice room and good view over the lake

Staff at the front desk. When checking in, they didn't mention anything about the private beach. When asking for it => "oh - no, the private beach is not open yet." When telling them that this was one of the main reasons for booking (30 degrees during our 2 night stay - end of may) they just said "you can use the public beach." On their homepage and also on booking.com, it is not mentioned that the beach is seasonal or the time when it will be open. We can't change that - fine - but doing NOTHING or apology in a honest way is just bad trained staff for situations like that. I didn't expect a lot - even just "sorry, here are two vouchers for our bar" or "the parking outside is free instead of EUR 15.-" for the two nights ... something like that would have been fine as gesture and they had the chance to do so, because we immediately told them that we are very unhappy with the situation. Also when checking out, they didn't ask about how our stay was. So, yes - it's a nice hotel, but they need better training for their staff.