The Westin Arlington

I stay last weekend at the western Arlington on Saturday afternoon novmber 15,2025 I check in hotel at 3;25P.M. that afternoon that day the ladies check in hotel right away gave 2 room key she said go up to room on high floor on 11th floor she said king size room nice and big nize size room the work out room was good to excellent the pool was good only me in pool I do lap nize size pool petty big nize size pool the lifeguard ladies was nice she pool attendant and p to me no problems at all at pool with her she was nice and very p she was nice the brastfast was good to excellent and sever was good and waiter was nice and p he help out get dish my table and p to me no ploblems at all brastfast was good to excellent so stay at hotel for weekend from 2nights@2days check in hotel Saturday November 15 to monday to November 17,2025 so check out November 17,2025 so left room at 1;15P.M. I took elevator down hallway to lobby on 1 floor got elevator went front desk to check out at 1:17P.M. she check me out right away she was nice and p to me no problems at at all with her the manager was nice and p no problems at all so hotel was good and p no problems with hotel was nice I d come back to the western hotel in arlington,VA again as guest for 6th time every thing good at hotel no problems at hotel was good to super excellent at hotel so stay hotel again if in area ov arington,VA thank for pull up at hotel again for 2nigts@2days thanks a gain so have a good day and night and weekend and holiday for thankgiving day and weekend to you ok my name chuck deutsch my email address chuckdeutsch@gmail.com thank you.

I had multiple problems with their electronic keys, both the cards and the app. The app worked only in certain elevators, and only if the front of the phone was facing back instead of front and a certain orientation. It got frustrating enough that I ended up using a card. We were graciously given the ability to check out at 3 PM but after noon, the app and the card stopped working. I was told at 3 PM when I checked out I should have gotten the cards an app key extended separately. I told them that they needed to have made it worked until we checked out and they told me they had to follow a process. My response was they should change the process.

Location, comfort, amenities

Terrible customer service. Unauthorized and unwarranted $500 smoking charge on my corporate credit card (never smoked a day in my life). Reached out to the hotel management multiple times and they wouldn't even return my inquiries, but through corporate said they wouldn't reverse the charge. Absolute scam. I stay at Marriott properties all the time and have never had an issue until staying here. Will never return.

“Lydia’s Warm Welcome Made Our Stay Unforgettable!” Lydia in the restaurant was absolutely amazing! She was exceptional—so sweet, genuine, and welcoming every time we visited. You can tell she truly loves her job and takes pride in making every guest feel special. The entire restaurant staff was fantastic, and the evening bartender deserves special mention as well—he never forgot our preferred drinks and had an incredible depth of knowledge to share. Our room was comfortable, spotless, and had all the amenities needed for a fabulous stay. Every team member we interacted with was friendly and professional. You truly have an outstanding team here—it shows in every detail.

Stayed for a family wedding- the location was perfect, the room was clean and roomy, the staff was very polite and accommodating.

There was someone on our floor smoking weed all weekend long- the smell filled the entire hallway. Kinda gross