Microtel Inn & Suites by Wyndham Tracy

A mixed bag. Friendly staff, room was spotless and recently renovated, beds were excellent. We were surprised that the hot tub was full of leaves, and only 2 jets were working. Breakfast was average- no fruit, even bananas. The toiletries were very nice.

Room Quality Issues: Our stay began with significant sanitary concerns, including pest sightings (bugs) and a foul odor coming from the sink. While a staff member named Alex was initially helpful, the room conditions were uninhabitable. Unprofessional Staff Conduct: After a night of excessive noise from the floor above and already asking if we could be moved , we attempted to resolve the issue ourselves with the neighbors (who were polite). However, a staff member named Grisella became incredibly hostile and unprofessional when she found out. Hostile Environment: When we asked for a manager to mediate her aggressive behavior, she claimed no manager was available to talk or even take a phone call. She then abandoned her post, retreated to a back office, and slammed the door on us, refusing further communication. Police Intervention Required: Because the staff refused to process a checkout or a refund for the poor conditions, we had to call the police just to facilitate a resolution so we could safely leave the premises.

Stayed here with my family staff is very friendly and rooms are clean. They have a variety of options for their breakfast

Clean. Security cameras on site. Helpful front desk. Downside: terrible Guest manners. very loud, partying, until 4 AM in the morning with kids running around and shutting doors, Loud conversation conversations and music blasting.

Good

I would have like to know before booking that the gym was out of order. I don’t understand how the gym in its entirety would be closed. This should have been list on their website.

Room was very clean and was easy to find amenities. Bed and pillows were comfy for a good night sleep. Love that they have DOVE body products in room for easy hygiene use. Pool and jacuzzi area was clean and inviting.

perfect for us while passing through

My first stay. It was more than I expected. Everything I wanted and more. I will definitely start staying at these hotels when possible.

Breakfast was hot and ready by 5:30. Great place to stay.