Quest on Johnston Serviced Apartments

Location and two bedrooms

Too hot and no air conditioner, but staff gave us lots of fans to help us.

Awesome location and Nice view

No ac got quite warm in the room

The staff were amazing. They wanted to move me into a better apartment with more natural light. I wasn't too worried about that because I was out all day. However I do appreciate the thought and care that they took to meeting my needs.

Location is great if you want the Lambton Quay/Parliament end of the city. Room small but efficient providing all we needed and a bit more in the wee kitchen that we did not really use. Cleanliness is very good. Access to motorway and ferries is easy.

One lift was very scary (noises). But that was taken out of service for repair on our second day there. Hopefully they can fix it.

Great location, short walk to waterfront, shops, cafes, restaurants and museums. Spacious living area in the apartment, good to have a washing / dryer. Bathroom and bedroom small, comfortable bed. Smooth check in / out.

The receptionist that greeted us upon arrival was very friendly. She was very interested in what we needed, and also took time to show us how to swipe in. Reception area is really nice and welcoming, in terms of background music, very nice smelling, and clean. Room was clean and tidy, and suitable for what we needed. It was nice to receive the written information, with various instructions and the Wifi password. Wifi was good quality. The hotel was very quiet, which was great to return to. Parking was really nice; though a little steep at $40 a day. Having a kitchen was really good. That's a plus. The bed was nice. We spent 2 nights/days at the hotel, and we slept well.

We met a staff member who was cleaning the room next to ours. She asked us whether we wanted our room serviced, and we responded "Yes please. Thank you" (Though we read and were aware of the written information on the Welcoming letter. We returned to our room around 4 to 5 hours later, and it was not serviced! I rang the receptionist and requested a service; and he was nice about it, saying it would be done. We left our room as to give the service crew time and space. We returned about an hour afterwards, and our room looked it was cleaned in a rush. The sheets on our bed was lumpy. I could do a better job with my eyes closed. The toilet paper hadn't been changed (it was almost finished; which is what we left it as). Not sure whether they changed to towels or just rehung them back again. That was a hassle and a downer for us! Shower space is very small, and the showerhead needs a clean/change. The elevator was very noisy. Looks like it needs a bit of grease/oil. It can get hot though, and only a small window opens.

Great location and friendly staff

Bathroom a bit small

Central, well-equipped, welcoming staff.

Nothing