Residence Inn by Marriott Denver Airport at Gateway Park

The furniture in the room was disheveled and worn, there were old candies under the pull out couch, items left in the recycle bin and old food sitting in the disposal. The microwave didn’t work. Building was under construction and noisy. Charge $16 for parking and not enough parking spots available at the hotel, when brought up to staff was advised to park on the street or at the hotel next door.

The night clerk who checked us in was very unfriendly with an incredibly bad attitude. Her speech was very unclear and she didn't seem to care that we could not understand what she was saying. She was impatient when explaining the third party parking situation and couldn't care less whether we understood what to do to arrange payment. The facility had zero parking spaces available so we had to park in a neighboring hotel's lot. The facility was under remodel so the lobby area was in disarray. However, that should not have affected how disgustingly unclean the room was. The pullout sofa was soiled, there were food crumbs on all of the kitchen chairs and the drinking glasses had fingerprints, lip marks and food particles on them. This is the most disgusting Marriott hotel we have every stayed in. We are so disappointed. We are aware of the terrible labor pool in the Denver area as the state and city's policies have encouraged this decline. But Marriott should do something to prevent this from tarnishing their brand. Note: The morning desk clerk was very friendly and courteous.

Staff was so nice! Area nice & safe. Hotel/rooms comfy, clean (and I’m really picky about this) and well taken care of. This is going to be my new place to stay when we travel to Denver from now on.

The hotel was undergoing renovations. This was fine. But our room was not ready at 3. We did get one of the newer rooms which was great for 5 of us with the kitchen and two rooms. House keeping came day two and did not do a good job. The did not give new towels to one of the rooms and the floor did not get swept. The second time they came was much better but I requested the floor to be cleaned and then had to ask for more toilet paper. The towels at the pool were not regularly replenished either. The breakfast was great and the room was very nice.

Marriott corporate kept this property open during major renovation. While the staff was great, the property itself is very run down. Because of the construction happening, it was very noisy and hallways were dirty. Sleep during the day was impossible and I night there was some truck noise as well. In my room some lights and fans did not work and the mattresses were in poor shape

Location

It's run down. And yes, they are fixing it. But it smells. Carpet in room 118 was disgusting I was afraid to step on it. The hallways had paint sagging from leaks above. And scratches on the paint everywhere. The pull out bed was terrible and springs were jabbing u the whole night

Nothing

Everything!

The staff was very friendly and the airport shuttle was fast and efficient. Very comfortable bed.

This location is currently under renovation and they started work shortly after 8am and it got very loud early on. I had flown in and arrived to the hotel late the previous night and was disappointed they didn't hold off starting construction work until 9am. This property offers a free "standard" hotel breakfast, but instead of serving the usual scrambled eggs they serve omelets, which is a nice touch, but they all had peppers in them. It would have been nice if they also had an option without peppers for those of us who don't care for them. Overall, I would stay here again as the room was clean and comfortable, but not until their construction is wrapped up.

Hotel is under renovation so it is difficult to be perfect however staff was helpful and attentive. Our room was a great space with everything needed to be comfortable