Coombs Inn & Suites

Love the history of this place. True craftsmanship, a lost art these days, throughout. Room was especially clean, bed was oh, so comfortable. Would definitely stay again.

We booked a room for three people and when we arrived it was set up with one double. When we eventually got hold of someone on the phone to ask for an extra bed for our son, they dumped a travel bed in the room and didn’t even bother to make it up. The bed was too short for an average sized person to sleep in and had to be set up in the bathroom! I have never had such a poor experience with a hotel, or lack of welcome. To not even bother to make up the extra bed was really poor. To finish off our evening, I went to put some fruit in the mini bar to find it full of mould. And the full length mirror was half hanging on the wall as one of the wall lints had bent down. Lucky it didn't fall on someone or they would have been liable for a potentially serious injury. We checked out after one night and I sent an email on the hotel contact form: they didn’t even have the courtesy to respond. Let alone apologise. Totally different to the large chain hotel we stayed at instead who could not have been more welcoming.

Check-in was confusing with getting key to house and room at another poperty, Water Street. All staff at Water Street are excellent and make up for the inconvience of getting keys and reporting needs. I met some guests who did not know where to go and how to obtain access to their stay at the property. I showed them around the main house to familiarize with the opportnities. Small nats continued to be annoying entering through the drain of the bathroom sink. I came in one night after dinner in town and the ceiling above the foyer was leaking onto the floor. I cleaned up floor, and put bucket and tpwels under drip. I shared this with management and housekeeping the next morning. Maintenance realized a shower curtain was missing in shower. These are examples of dissatisfiers and potential loss of revenue (repair of ceiling drip and wood floor) and guests returning, and negative word of mouth.

Quiet with no small kids present. Beautiful property

The app with the door key was difficult to use

nice clean quite. It was a bit interesting without having a service desk. It was totally online and with the app to open the door.

I love this place. Nice clean little room makes a great place to explore from. Comfy bed, clean room,and good rates. 2nd year in a row.

We enjoyed our stay in Apalachicola

The water situation & sulphuric smell was terrible, even though this was not the owner’s problem. The room was fully equipped for our 2 night stay. For instance, I had to search the property for more coffee pods & toilet paper & bottled water.