Knights Inn Danvers

Formal escalation: No resolution after two months I stayed at Knights Inn Boston–Danvers in September and had a poor experience: my non-smoking room smelled strongly of cigarettes and was dirty. Despite multiple complaints during and after my stay, the hotel and Sonesta Guest Relations failed to resolve the issue or offer a refund. My case was closed without investigation, and my follow-ups were ignored. I am now formally escalating this complaint publicly as there has been no resolution in over two months. I am seeking a full refund and will pursue further action if necessary.

Enjoyed my stay but tv's are to small but was a nice place

Booking two rooms for Salem Weekend but one of the room heat didn’t work they tried to fix but didn’t work! Staff were nice!

Pretty clean room just had a funny smell but for a motel or inn it’s pretty good. Only used it to sleep in so for that purpose it was perfect. I highly recommend the Executive room it’s worth the extra cash. Bathroom is awesome. Reasonable and very decent for the costly area

Place was being renovated, but no noise complaint. Very quiet and peaceful some of the renovation had some things left over in the room like paint tape that was forgotten on the wall, couple of chips in the wall and missing spots that needed to be painted. Aesthetic wise wasn’t a bother. Pillows were EXTRA firm however the nice young gentleman brought us 2 softer pillows which was very nice of him on account that it was late at night around 11pm. The bed however was also very very firm but we made due. Cleanliness was great smelled nice and they gave us a welcome bag with some snacks and water! Overall only complaint was the firmness of the bed. However, will most likely still return for the Salem activities next year and the price of the stay.

Good

Unfortunately I wasn't able to stay. My daughter just moved to the area and I was so happy to find a place to stay as I will be visiting at least monthly.

This hotel is a little run down, bust most of the staff are helpful and nice, the gentleman especially. There was an incident of DV there, but the staff and law enforcement handled it well. I personally didn’t hear any ruckus, and only knew about it because the police were interviewing the couple in the lobby. My only real complaints are that they had limited options for their confidential breakfast (mostly bagels), and there being a roach in the ac/heater which I informed the lady at the front desk. She said she was going to have someone check it out, but it was still there when I returned hours later. The other thing that bothered me was when I informed her that I just needed towels and the trash to be taken out, she handed me a set of towels and a trash bag. She probably misunderstood that that was all I needed from house keeping, but I feel like she should have offered for housekeeping to do that, especially when I’m talking about the trash being emptied. I didn’t want to spend too much money on a hotel, so I got what I payed for. I do recommend that the hotel invest in a waffle maker though :)

This property is currently going through a remodel so everything is clean and new. The staff was very welcoming. The bed was really comfortable and the room had everything you could need.

Clean room and great price. Staff was friendly and helpful. Air conditioner was noisy, but I have earplugs, so all was good.