Residence Inn by Marriott Saratoga Springs

The hotel is very well kept. Rooms are nice. CVS next door for quick things. Breakfast doesn’t start till 7 am, which is too late for people on business trip or who need to check out early like we did. Should really start at 6 am or 6:30. Good hotel.

Conveniently located off route 87 and within minutes of downtown Saratoga and many restaurants. The staff was very nice and the larger room was a great option to spread out. The kitchen is a nice feature if needed and breakfast was served each morning.

Great place to stay

Overall solid enough stay since we were in a last minute pinch. Got in during the wee hours of the morning (just before 2am) and Bob greeted us so kindly and thoughtfully in so many ways as we schlepped our stuff in on a cold, windy and snowy night, set us up with some late-night snacks and a room upgrade, along with some local info handouts. Even made our kitty feel comfy and at home. He set the tone for a truly solid and good stay. Decent room, although it did show a number of signs of wear and some need for some maintenance and a deep cleaning, and honestly an update. For instance, our room had a full-size cooking range, and the stove burners had all kinds of burned on bits and the oven had so much grease, so we didn’t even try to use it. Fortunately, this was a last minute stay for just a few days, so ordering out or getting some ready-made meals from the local food store delivered worked fine for us so we didn’t even bother bringing this to anyone’s attention. And while the furniture was a little worn in places, it was still a solid room and not too beat up in our case. Typical Residence Inn HVAC which worked ok, and typical windows that opened a few inches for fresh air if desired. There were indications of water damage and mold starting up in the bathroom, and we had a small, partial roll of toilet paper on arrival, requiring an upfront run to the front desk for supplies. Breakfast was alright, typical of Covid fare these days – prepackaged breakfast burritos or sandwiches, some hot items on certain days, donuts. The usual stuff. We would have preferred less of the prepackaged though. Super quiet area and super quiet room. Easy to get to from the highway. Zero riff raff and every single staff person we encountered was beyond helpful, polite and professional. Anything we addressed with staff was promptly handled and as I said earlier, Bob was above and beyond. Bob and staff get 5++ stars. Room and cleanliness not too great and really detracts. Had we been staying longer that just a few days, the room would not have worked for us and we would have had to address our concerns in more depth and maybe even switch rooms. So – settling them out at 4 stars since the crew here is so amazing.

Great place for a few nights. Clean and friendly staff. I also liked how close it was to town of Saratoga. We stayed for a ski weekend at West mountain which wasn't too far away....booked last min so couldn't find anything closer that was clean and suitable for our needs.

The breakfast was very good. Staff was friendly and helpful. The location was terrific.

This hotel is great in terms of soundproofing and has a decent complimentary breakfast, but is limited in terms of the quantity and quality of toiletries and towels, and the computer in the business nook doesn’t work. If booking through Expedia, please note that the nightly rate doesn’t reflect a hefty pet fee, so although the nightly rate is reasonable, it may not be once you add on the $75 fee.

The positives were many but out shadowed by a few, but important, negatives. The staff were fantastic, very friendly, recognized loyalty status, offered extra bedding when noticed we had children staying with us. Couldn’t ask for better front desk staff both night shift and day. Breakfast was adequate with waffles, a nice selection of yogurts, hot items and 24 hr coffee/tea service. I love the iced coffee in the morning, a great touch. We didn’t use the pool area but the hot tub looked clean and inviting. Location was easy to find and parking was good. There’s a cute outdoor courtyard with seating for warmer weather. The negatives were the bedding, some noise issues and common area cleanliness. The sleeper sofa is so worn every spring can be felt by hand. I woke with sore hips after the few hours of sleep I did manage. My son didn’t sleep well either. My husband and daughter had the Queen and also complained it was very uncomfortable. Bedding is priority for a hotel and I felt like I slept on the floor. There’s a few long term residents and apparently we got one above us, who paced all night back and forth, could also hear closets and doors etc. If you sleep light bring headphones or noise machine. The elevator and hallways looked as if they hadn’t been vacuumed or cleaned in a few days. I would have loved to rate this hotel higher based on the excellent staff and amenities but the lack of sleep unfortunately cost a star and the noise/cleanliness another. We wouldn’t return unless they replace all the beds.

Cannot easily walk to the nearby mall.

Kyle was very kind and helpful. Room was clean and very comfortable.