Country Inn & Suites by Radisson, Newport News South, VA

I did not stay. The room was not clean at all. Upgraded to a king suite. Same situation. F

Carpet with multiple stains. Hair over the carpet and bed. Linen not clean and walls dirty. Moldy smell to the carpet.

Extremely poor experience. We checked in for one night and walked into a room that was 80°F even though the thermostat was set to 60°. I reported it immediately and was told it would normalize. When we returned that night with our family, including a newborn, the room was still 79° and remained unusable. The hotel was sold out, offered no alternate room, and said only management could approve refunds. Given the unsafe conditions, we turned in our keys and booked another hotel immediately. They also charge a $6 “resort fee,” which is hard to justify. This property more closely resembles a basic roadside motel than any kind of resort. The aftermath was worse. I was told to contact management, specifically Max Shah, then redirected to the third-party booking service, which later confirmed the hotel still required his approval. After days of calls, the refund was denied and replaced with an offer for a future discount. I ultimately disputed the charge through my credit card. Charging guests for an unsafe, unusable room, especially a family traveling with a newborn, and then refusing a reasonable resolution reflects a serious lack of decency and accountability. Take your business elsewhere.

I liked the lay out of the room.

The food taste fake, the pool was freezing, the room was not clean, the coffee taste like water, and they couldn't provide clean towels for half the stay.

If negative ratings were a thing this would 100% be the reason why it does, to say this place was disgusting is to put it lightly. We booked for 3 nights and it was so nasty we only stayed 1. From the stained carpets to the dusty headboards and desks, the moldy walls and ceilings the nasty stains on every surface as well as the sinking floors and bathroom door that wouldn't close and that is just in our room. Their guest laundry facility busted and dirty as if it was just an abandoned place, the pathetic excuse for "breakfast" which consisted of only sour spoiled waffles that went straight in the trash after one bite and some stale bread and cereal, the staff were useless, they were either always outside smoking or on their phone playing games had to come down everytime since they never answer the phone. Beware of the fake photos they have online for they are from a different location and the ones that were from here are either from a long time ago or photoshoped because its not like that anymore. Lesson learned gonna try to get a refund, I'll take the loss if it means i don't have to stay in this trashy dump anymore i done cross-country trips and stayed at multiple places and this one is easily the worst one i have ever stayed at.

Convenient, Clean affordable

N/A

The man at the desk was very nice.

The cleaning lady was so rude . People walk in and out that hotel in the morning they should mop the floor late at night or about 4 in the morning . Everyone someone walk bye when she was moping she get mad. Then I have kids that stayed above me and was running around all night and morning

Everyone was friendly, nice atmosphere.

Most all lights and tv was unplugged when I got in the room and when I turned them on they flickered bad. The tv remote in king room didn’t work so had to watch TV in the living room area.

The room was so stinky and smelled horrible until it made your stomach hurt. I found a maid who tried to spray but that made it worst. Carpet was filthy and had candy stuck to the floor. Only one wash cloth in the bathroom. Refrigerator needed to be cleaned out it had built up ice so bad you could barely put a drink in it. I will never stay here and want a full refund. I booked reservation from the 26 to the 1st. Then switched to the 27th through the 1st. So they canceled my reservation for no reason. The charged me almost double for getting a room. I will let people know about this place on every social media possible.

I liked that there was free breakfast. And the decor in the lobby was decent. The staff was pleasant but almost all except the front desk did not speak English but did supply linens and towels when asked.

There was no hot water. We had to call several times for a few days asking that they come check in out. We were traveling with little ones and so they needed hot water as adults we could bite the bullet but not the little ones. We also did not have adequate towels. When we entered the room there was only one. Also the pool and gym which were a plus but wasn't maintained well. The hotel needs a bit of an upgrade.

Yes it was load with people in the parking lot when we got there and people smoking outside and doing other things the trash was in the parking lot when we did go in the desk clerk took forever to check us in had to ask for another room because the first one smelled so bad and dirty second room smelled better but dirty carpets flirty stains on the covers and dust on the lamps this place was terrible we left right away and had to get another hotel room at 10pm because I had call the faculty to let them know we would be arriving late I drove 3 hours to get to a place like that I. am very unsatisfied.I have booked some more hotel with you for North Carolina coming up Im thinking of canceling them with you because if these are the kinda of hotel you put us in then no thanks. We were there for my daughter's college admitted weekend and if it wasn't for the great staff and hotel at Comfort Inn it would have been ruined they had a room I told them about our experience and the helped and gave us a discount rate for all we had been threw that night. I want a refund 9n this room or some of my money back this was unacceptable in all ways if I can not get my money back or a refund then I will need to cancel my other 2 booking with you because that means yoir company is untrustworthy.!!!!!!

Nothing this place was for bad all bad and people just dong things that were unexpected a and just wanted to lay up for the night the place was straight nasty the hallway carpets dirty elevator dirty nothing positive about place the best thing was when we left I wouldn't let my dog lay in that place period.