Mitsis Rodos Maris

Not as expected for a 5* hotel. Website misleading for menus. Creparie isn’t fully open yet so no waffles, basic crepe with choc or jam option. Pizzeria only a slice plain cheese. Pita gyros corner only two options of pork or falafel. Drinks - they do not follow the menu, over half not available. Incredibly frustrating as I’m can’t drink alcohol and there was only 2 mock tails out of the entire list with no reason why others not available. Room - not properly cleaned. Massive ant problem. Tested if the cleaners do clean the room by leaving a little bit of suncream on the floor - this wasn’t cleaned all week. The most unaceptable part was despite having “do not disturb” sign on door, on MULTIPLE occasions staff unlock the door and let themselves on. My partner was in the shower, I just got out the shower. We didn’t request maintenance, or anything. They just let themselves in!! (door was locked!)!We complained multiple times to reception and this wasn’t resolved and no one came back to us. Complete invasion of privacy and totally unacceptable. There was probably more times they let themselves in when we weren’t in the room! Rooms also very noisy. Pool loungers falling apart. The pool is salt water from the sea which is unpleasant. Okay for around 20 mins only. Perks include parking area. Most (not all) staff that speak English well enough are friendly and food is good. Overall not a 5* experience. More like 3* . Good enough for basic holiday, just not 5*.

Assistance for disabled guests, very helpful.

The property is poorly maintained and the rooms are not suitable for a 5* hotels No gym at this hotel as it’s advertised Disappointed

I had conflicting expectations for this hotel. The price is about 100 euro per night for two people (all inclusive) but it’s listed as a 5 star hotel. This is not a 5 star hotel. You get what you pay for. It’s fine. It seemed great for families with kids. However I went with my mother and it’s not really ideal for child-free guests. The guest services were challenging to coordinate with and were at times very slow. The food in the main dining area was actually quite good but it was nothing fancy. There was a dress code posted for dinner, but that’s a joke. It’s basically a glorified cafeteria and no one dressed up. We always dined right at opening, and by the time we left the dining room each night, there was a huge line of people waiting to get in with their fussy children. The close proximity to the beach was nice, the drinks were good - even though sometimes it was a good 20 minute wait to get a drink at the beach bar. There is an app for the resort, which when I asked the concierge several questions she told me to use the app, but the app wasn’t accurate about everything and didn’t have a live chat function. Also the hotel is about one hour away from Rhodes City, which is where most of the things to do are, so just know that when booking the hotel. Overall, it was fine. The room was spacious and comfortable. Housekeeping came every day. The food service staff were friendly. The food was good, if not anything special. I feel I got what I paid for, but not 5 star.

Absolutely loved our stay!

Was a great place to have a mini break for a few days. Food and drink was really good. The surrounding beach and area was enough to keep us entertained.

Lovely resort. Excellent food. Friendly and accommodating staff. One suggestion would be to have more for teenagers. I would recommend this resort.

Dirty rooms, not enough sun beds by pool for the size of the hotel , rude staff, tired main building and pool area,

First rate food and staff. Super clean. Beautiful surroundings. All staff are eager to please and respond well to any issues. Kept mini fridge well stocked daily and nice touches like wine and cakes left in room. If I were to be picky the beach and pool areas were too crowded meaning it was sometimes a struggle to find beds and umbrellas. On the whole though this is an excellent all-inclusive in a super luxurious hotel.

This is not a 5* property. Good 3*/average 4* at best! Some really lovely staff who were attentive and professional but others were ignorant or indifferent. I wish I took his name but there was one particular staff member, either a manager or supervisor, not sure but he was beyond rude! Our interactions with him were always at the “American restaurant” and also witnessing him with others. Turning people away for not having a reservation when there were tables available, being accusatory when you did actually have a reservation and just a generally unpleasant person, eye rolling and muttering under his breath! I discovered quite early into our stay that my email address was inputted incorrectly by the hotel staff so I wasn’t receiving confirmations for dinner reservations, but to be honest the whole system was painful. Food was average at best and portions in the a la carte restaurants were small. Definitely not giving value for money when all inclusive. Entertainment was poor! Housekeeping insisted on waking us up first thing every morning to “service” the room even with a dnd sign. Pretty sure the sheets weren’t changed for 2 weeks! Doors being slammed from as early as 7am! Not the relaxing break I’d hoped for. And forget trying to get poolside. Towels were out first thing and although you often wouldn’t ever see people return to the majority of the loungers, no staff members went round removing them. Pool area is way too small for all guests to enjoy. Wouldn’t return!