San Montano Resort & Spa

Great location high up with terrific views. Good sauna and gym facilities and great thermal pools

Cost of spa treatments and bit excessive

Great view, location, service, hotel condition and design

No complains

The San Montano Resort and Spa has spectacular views of the ocean and surrounding island of Ischia. We had a garden view room which was nice but the bathroom was very tight. Our friends had showers that were the cheap prefab for a five star, expensive hotel. The service was good but not outstanding. Our ferry from Ischia was cancelled due to high winds and we were having trouble trying to get to Ischia despite the concierge at our hotel in Sorrento doing his best to help us find a way there. When I called I was told we would be charged the full price for the stay even if we could not make it. They insisted the we should be able to get a ferry from Naples later on that day. It was a long and tiring day taking the train to Naples then finally getting a ferry. So do beware that if the weather is bad and you cannot make it to Ischia you will still be charged for your stay. The other interesting thing was that when we went to the Sunset bar each evening the waiter kept making a point of letting us know that the tip was not included. We experienced this in Sorrento also at the 3 of the 4 restaurants we went to but never at the hotel or in Umbria. I guess it is because it is a more touristy area and they expect more. The thermal spa was nice but the woman who ran it was very uptight and made us feel very uncomfortable for coming in without a reservation though we had been told earlier if the weather was good you generally did not need a reservation. There were not many people there but we were reminded a few times we had 30 minutes at first then finally 10 minutes. For a five star hotel I think they could be more in tune to the customer’s needs. They did leave a bottle of water in the room each day which was a nice touch. The breakfasts were fantastic.

Views, pools, exceptional breakfasts, stunning sunsets, friendly staff

Leaving!

La ubicación es excelente, está muy cerca de la playa de la bahía de San Montano y tienen allí el servicio de playa. Además las vistas son increíbles en los 180 grados. Las piscinas de agua termal y de mar son varias y muy buenas. La pasamos fantástico.

El único problema que tuvimos es que bajamos a la playa y cuando decidimos volver el shuttle tardó unos 30 minutos, pero luego de dos llamadas vino a buscarnos.

Amazing location with stunning views! Staff is extremely nice and welcoming. Breakfast options, gym and spa are fantastic as well.

Great location with exceptional views for both sunrise and sunset. Very good service throughout. We loved that the restaurant staff was very flexible to serve dishes that were not on the menu. The food quality of the restaurant was very good, as was the breakfast.

We would have liked the possibility for earlier dinner (the restaurant opens only at 8pm).