Oulton Hall Hotel, Spa & Golf Resort

Great day at the golf course and nice to get some great service afterwards by Janine. Keep up the good work

Food and location very good

Stayed for 2 nights to celebrate my 60th birthday. When I woke up on my birthday, the 25th of May I got in the shower and had no hot water. Reported to receptionist, and yes it was dealt with, but the receptionist didn't seem compassionate about the situation at all. We had booked 2 other rooms for our family to join us for a birthday meal and on the hottest day of the year, the aircon in both their rooms didn't work. The overall experience was slightly marred by this.

I called the hotel today to arrange afternoon tea for my 90 year old aunt who has a lot of special requirements and dietary needs, I was very anxious until a lovely lady by the name of Hayley Parker put my mind at ease and met all my aunts needs, then went above and beyond and even offered to place a balloon and a card on the table which I thought was lovely.

I had a call from a lady called Hayley. She was very helpful an asked if we would like an upgrade and gave us lots of information. She was a delight to talk too very polite and very professional Looking forward to our stay and hopefully meeting this lovely lady called Hayley, thank you so much for the curtesy call

Lovely call today from Hayley at reception, she sorted out our early check in and dinner reservation, we also upgraded to a suite can’t wait for our stay at weekend.. looks fabulous

Had a call from hailey parker at reception she was very helpful looking forward to meeting her and the rest of the reception team next week

grounds; spa; food was acceptable

misinformed about coffee at breakfast, with the result of a 20 minute wait at broken coffee machine; some waiting staff insufficiently observant; 20 minute wait to check in;