Red Roof Inn Newport News - Yorktown

This property needs a state inspection. I removed the pillow cases from pillow and what was hidden, was disgusting that was soiled with stains on the entire pillow, which looked like builded up sweat and stains from whatever it was. There were stains on the sheets. I changed 3 room and it was also in the same condition. The air conditioner unit had so much dirt and dust that appears if the filters has not been changed for years. When I turned on the AC unit, I started coughing, my throat felt itchy and runny nose. The floors were dirty with grime. The place also had a mildew smell. I will never recommend or go back there myself. If anyone has chronic allergies and asthma, they need to stay away from this place.

Location was ok.

Too dark in there also have a smell that wasn’t pleasant. Bed and pillows wasn’t comfortable at all.

Location

The whole hotel smelt like cigarettes and the bed was uncomfortable

The Indian guy o wherever is come from He talk to much bullshit , I was asking for a second ID To my wife !! He supposed to ask only for my ID Because I did the reservation under my name

This Indian guy need get fired ! He is very disrespectful

the manager was very helpful.. texted me to let me know that i could reach out to him before i arrived at the hotel with any issues or questions. used first names and made me feel welcomed.

bathroom could have been a little cleaner. but wasnt too bad.

Pretty quiet needs minor repairs but nothing major. I understand its hard to find good help. A maintenance man is needed but all in all its a nice place.

As we first check-in the staff was unpleasant. We asked about near by restaurants in the area and he told us to just drive up the street. We were looking for recommendations. Then we went to our room, we started to unpack and found dirt on floors, stains on curtains and on the bedding. Then we went to sit on the bed and heard the worse squeaking noise. All you had to do was laugh or move slightly and you would hear the noise. We wanted some coffee, so we got some from the front desk. We started drinking it and it had a burnt taste, my boyfriend reported it to the staff and he stated it was fine because he drinks it all the time. Not very professional in my option. Then we reported the bed and was told someone would like at it. We went out for the day, came back at 5pm and the bed made more noise than before. We reported it again and was told it was looked at. The only staff that was professional was the maid. She was helpful and polite. I would not recommend this hotel to family or friends.

Friendly hotel staff

Place is quiet and kept up pretty good considering I believe only 4 people work here all week