Days Inn by Wyndham Springfield/Phil.Intl Airport

Location

From the moment I arrived, it was clear this facility is poorly maintained, but the front desk service was the true dealbreaker. The clerk, "J," was aggressively rude and dismissive. When I attempted to request an early check-in, she repeatedly cut me off. When I politely informed her that I hadn't finished my request, she talked over me, stating, *"Now that I’m done speaking, you can speak."* When I expressed that I was uncomfortable with this sub-standard level of service—which does not reflect the Wyndham brand—her immediate response was completely unprofessional: *"Oh, you wanna cancel? Cancel. I've emailed you your cancellation."* To make matters worse, she lied about the email; no cancellation confirmation was sent. Because of her hostile attitude, I contacted Wyndham Rewards Support directly while still on the premises. Support informed me that the cancellation had gone through, but because "J" processed it without warning me of the terms, **I was about to forfeit 30,000 loyalty points.** At no point did "J" disclose that canceling would result in a total loss of my points. Had I walked away without double-checking with corporate, I would have been defrauded of those points. Fortunately, Wyndham Support contacted the hotel directly and forced the return of my 30,000 points. This front desk staff is vindictive, dishonest, and a liability to the Wyndham brand. Safe to say, I will never return. Hard pass.

Closed bathroom sink non working lights and plugs.