The Ritz-Carlton Beijing, Financial Street

Great

The room was clean and the service was good. However, I can only rate my overall experience a 3 out of 10 due to two major issues. First, when I checked in at 4 PM, the front desk informed me that no double rooms were available, even though the official check-in time is 2 PM. This delay is unacceptable. Second, the swimming pool had three or four children receiving swimming lessons from a coach. It was clear they were not hotel guests and had no affiliation with the hotel. This reflects poor management and lack of proper facility oversight.

This hotel was next to financial street mall and not far from forbidden city. The pool and gym on the basement were very impressive with a huge sized relaxed area and sauna room and jacuzzi pool. I received a room upgrade to a suite which was very comfortable and luxurious. Every staff was accommodating and helpful.

Very old property. There is a musky smell in the room and corridors. Feels more like a 4 star hotel than a Ritz Carlton

Location of the hotel.

Some problems with the bathroom shower door and floor mat. The breakfast food was either cold or hard. Juice bottles were empty for long time without refill. Staff were not attentive.

The hotel is really nice and clean. The lobby is beautiful and comfy! Love the breakfast! The food were all well prepared! Extremely impressed by the cleanliness and freshness of the fruit and salad! Staff members were friendly and helpful! Really like the location of the hotel! Connected with a big shopping mall, there are quite a few restaurants to choose! Definitely will come back again!

I recently stayed at The Ritz-Carlton and while the service was professional and the staff were genuinely helpful, I was left disappointed by a key aspect of the experience. One of the main reasons I chose this hotel was the advertised spa. However, upon arrival, I was told the spa is only accessible to female guests—a policy that was not disclosed anywhere during the booking process.

Location

While checking in they charged some extra amount and was told that same would be credited back to card in 24 hrs after checking out but even after 3 days the amount didn't came

Friendly staff

Dirty bed and room, Not serviced furniture, Not working aircondition